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Thread: Super Servers merge

  1. #1
    Join Date
    Sep 2009
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    Default Super Servers merge

    Well,looks like this is my only hope to fix my problem as it's MUCH easier to solve my issue with Tech support rather than customer service respond to me or solve my issue...

    I don't know why Thantium create a customer service feedback thread and just dump it ,and DawnSeeker and his customer service thread about how to contact him about game issues after 7 days of creating a ticket and nobody responds...

    It's very funny,and it's 100% the truth,I just wish for everyone to not have any customer service issue because you'll be very disappointed,now I'll be waiting for a mod to close or move the thread to another useless section that our voices will not be heard...

    I wanna Know what you Know that I don't Know!

  2. #2
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    Default


  3. #3
    Join Date
    May 2010
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    Japan
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    2,473

    Default

    Quote Originally Posted by The Lord Aragorn View Post
    Well,looks like this is my only hope to fix my problem as it's MUCH easier to solve my issue with Tech support rather than customer service respond to me or solve my issue...

    I don't know why Thantium create a customer service feedback thread and just dump it ,and DawnSeeker and his customer service thread about how to contact him about game issues after 7 days of creating a ticket and nobody responds...

    It's very funny,and it's 100% the truth,I just wish for everyone to not have any customer service issue because you'll be very disappointed,now I'll be waiting for a mod to close or move the thread to another useless section that our voices will not be heard...
    This is not about super servers merge. Just FYI....

    Thanks to Boleslav for the Afro Samurai Signature series.
    I have made a few video guides that may help you.
    Please read the link below.
    My Evony Videos

  4. #4
    Join Date
    Sep 2010
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    Hacking the Gibson
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    Default

    I will be posting some more feedback after my thread soon, I got derailed trying to get some things changed, and one of the things I was working on got delayed. Hopefully mid week next week we will have a pretty cool new system for feedback and game suggestions. I know I am really exited for it.

    As for a ticket taking 7 days... hmm, I look at all the oldest tickets in the system and we have not had a ticket in a long time take that long. There may be some game ideas and suggestions that waited that long as we go through those in a group as they are not tickets that need immediate assistance. Yes I know it sometimes happened in past, but we have changed the way we do some things to prevent that from happening.

  5. #5

    Default

    thantium do you have a response to those of us that had our tickets closed with no answer at all. despite multiple tickets mails and such. ever think of going back into those and solving those issues that people are still rather upset about?

  6. #6
    Join Date
    Sep 2009
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    From The Hot Zone
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    Default

    Quote Originally Posted by Thantium View Post
    I will be posting some more feedback after my thread soon, I got derailed trying to get some things changed, and one of the things I was working on got delayed. Hopefully mid week next week we will have a pretty cool new system for feedback and game suggestions. I know I am really exited for it.

    As for a ticket taking 7 days... hmm, I look at all the oldest tickets in the system and we have not had a ticket in a long time take that long. There may be some game ideas and suggestions that waited that long as we go through those in a group as they are not tickets that need immediate assistance. Yes I know it sometimes happened in past, but we have changed the way we do some things to prevent that from happening.

    I wish it was just 7 days,it's now more than 3 weeks Thantium!

    If you want me to PM you my ticket number and check it's gonna be almost a month without solving my issue and ofcourse the ticket is close(can't be updated),so that's why you don't have any older tickets of 7 days in age...

    Whenever I create a new ticket because my older 1 is closed,you drag the new one in the older 1,just tell me what to do,I'm tired of writing..

    I wanna Know what you Know that I don't Know!

  7. #7

    Wink

    Quote Originally Posted by Thantium View Post
    I will be posting some more feedback after my thread soon, I got derailed trying to get some things changed, and one of the things I was working on got delayed. Hopefully mid week next week we will have a pretty cool new system for feedback and game suggestions. I know I am really exited for it.

    As for a ticket taking 7 days... hmm, I look at all the oldest tickets in the system and we have not had a ticket in a long time take that long. There may be some game ideas and suggestions that waited that long as we go through those in a group as they are not tickets that need immediate assistance. Yes I know it sometimes happened in past, but we have changed the way we do some things to prevent that from happening.
    thats the same thing dawnseeker told us

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