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Thread: Evony Customer Service needs to be addressed

  1. #11
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    They'd probably keep us on hold for 3 hours lol

    Forced to listen to the horrible "All representatives are busy assisting other costumers, please hold. You're call is important to us" and crappy elevator music.

    ~Betrayed's Little Geeky Kitty~

    ~Read My Story Here Show Your Support~

    I cyber stalk people for fun

  2. #12
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    Listen people, if you have anything constructive to say, then say it; if not, then keep the hell out of here.

    This is me, making a frustrated, yet friendly suggestion to improve what aspect I find not very user friendly in regards to the customer support. Immature, negative comments are to be kept for your immature selves.

  3. #13
    Join Date
    Apr 2010
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    If you want constructive responses, PM Dawnseeker, or, I dunno, possibly follow the guidelines on how to get in touch with customer support. This forum is far from constructive at times.

    Have patience. If you have a legitimate claim, they'll get to you eventually. Dawnseeker says their goal is excellent customer service. Perhaps they will achieve that goal in a timely manner... someday. Obviously, it's only a goal atm because it's not quite there yet.

    Threatening to sue because your haven't gotten your way RIGHT THIS SECOND is not mature either. Stop sounding like a litigious American. (Btw, I'm an American, and America is a litigious society, so don't even start.)
    Proud owner of a Pessimist's Mug
    Quote Originally Posted by Rota View Post
    This is our most desperate hour. Help us, Dawnseeker/Thantium/DaveMata-Kenobi, you're our only hope.

  4. #14
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    Quote Originally Posted by Starr Spark View Post

    Stop sounding like a litigious American. (Btw, I'm an American, and America is a litigious society, so don't even start.)
    I always thought that too. You always hear of these crazy cases in America that people sue for. Based on my viewing of Judge Judy (), it seems a lot of people in America wouldn't think twice about suing close relatives. (Not saying it doesn't happen in other countries, I don't really know.) It would have to be fairly serious for you to sue your mother who has raised you and cared for you for years over a little incident over here. Alright, enough of the generalisations from me based on a small claims court TV programme.
    ^Sigpic courtesy of Thorn.
    Quote Originally Posted by Dennis Wholey
    Expecting the world to treat you fairly because you are good is like expecting the bull not to charge because you are a vegetarian.

  5. #15

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    Quote Originally Posted by Mati2 View Post
    Of course they don't have phone support. That would require them to actually listen to their customers and reduce their ability to just ignore questions they don't like. Nevermind that nearly every other internet based service of any size has one.
    Actually many of the largest game companies provide either no phone support or extremely limited phone support and the current industry trend is to move to online based systems like our own Help Center, because its more efficient and best able to help players.

    We absolutely want to provide excellent customer service, and online support is the best method we've found to do that. We're also constantly working to improve that system to streamline the process and in the past several months we've lowered response times dramatically. We'll continue to improve our support in the months ahead.

    And we do listen. We've made changes and fixed problems based on customer feedback and rolled back other changes when players did not approve of them. Our product manager Dave Mata is active on the forums and we have a dedicated site just for collecting feedback.

    You, the players are the driving force behind every change we make and we are always looking for more and better ways to get players involved in the community, because we believe that more voices will always lead to better information that we can use to improve our games.

    We're not perfect. We've made mistakes in the past, and I'm sure we'll make others in the future. However, for the vast majority of our players, the feedback on game changes, bug fixes and customer service improvements has been overwhelmingly positive.

    We're not going to quit and we welcome any and all feedback on how we're doing and where we should focus our efforts. Evony is a living and breathing game and with your help, we'll make it even better.
    Legendary Hero

  6. #16

    Default

    A well-crafted, eloquent, comprehensive response.

    Good work, Dawn.
    Quote Originally Posted by Lazzzzzzzzalicious! View Post
    i started to read this and agree with everything rota says. if people just listened to him the forums would be a better place.
    Quote Originally Posted by Dawnseeker View Post
    Rota is correct.

    I don't even understand the question.

  7. #17

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    Quote Originally Posted by Dawnseeker View Post
    Actually many of the largest game companies provide either no phone support or extremely limited phone support and the current industry trend is to move to online based systems like our own Help Center, because its more efficient and best able to help players.

    We absolutely want to provide excellent customer service, and online support is the best method we've found to do that. We're also constantly working to improve that system to streamline the process and in the past several months we've lowered response times dramatically. We'll continue to improve our support in the months ahead.

    And we do listen. We've made changes and fixed problems based on customer feedback and rolled back other changes when players did not approve of them. Our product manager Dave Mata is active on the forums and we have a dedicated site just for collecting feedback.

    You, the players are the driving force behind every change we make and we are always looking for more and better ways to get players involved in the community, because we believe that more voices will always lead to better information that we can use to improve our games.

    We're not perfect. We've made mistakes in the past, and I'm sure we'll make others in the future. However, for the vast majority of our players, the feedback on game changes, bug fixes and customer service improvements has been overwhelmingly positive.

    We're not going to quit and we welcome any and all feedback on how we're doing and where we should focus our efforts. Evony is a living and breathing game and with your help, we'll make it even better.
    Excellently written copy.
    Except that most of it is hollow.

    The highlighted portions are self-explanatory

    Dawnseeker: "many of the largest game companies provide either no phone support or extremely limited phone support..."

    The world's top 10 game companies are Nintendo, Activision Blizzard, Electronic Arts, Sony, Microsoft, Konami, Ubisoft, Take-Two Interactive, Square Enix and THQ.
    If you'd like Customer Service Numbers for any of these, please let me know.
    (The point to note here is that these companies have phone support because they release largely bug-free games. That's NOT like one game company we all know by now

    Dawnseeker: "and online support is the best method we've found to do that. We're also constantly working to improve that system to streamline the process and in the past several months we've lowered response times dramatically."

    You're joking, aren't you?
    Lowered response times from what to what?
    From no-response-at-all to a-few-months?

    Dawnseeker: "However, for the vast majority of our players, the feedback on game changes, bug fixes and customer service improvements has been overwhelmingly positive."

    It amazes me that you can state this with a straight face.
    What is this assertion based on?
    Surely, it can't be based on the posts in this forum (unless you choose to read only the cheerleading and ooh-aah-wow posts).

    And, davemata who?
    Check out the threads he was active in.
    As soon as the complaints mounted, he vanished.


    --------
    PS: I know my words are harsh and you're now probably compelled to poke needles into a voodoo doll labelled Karna

    The fact remains that I began playing Evony because it was a lot of fun.
    The playing community is still fun to be with, but I can't say the same for the company or its people.

  8. #18
    Join Date
    May 2010
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    Cracking my whip
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    Karna if you're so unhappy with Evony and the game then why do you still play or (possibly) sink cash in to it? I think if it's that much of a problem I'll best quit now if I were you.

    Thanks to Infinitus for the epic B'day pressie!

  9. #19

    Default Lets see how long this will last here!!!

    So I have already sent Evony a message so I will start a topic for reporting a problem so that everyone knows what has happened... I got a phone call today from my host asking if I restarted my account on 128.. I said no I wasn't on a computer last night I was no where near one. There was only two people with my info and I have know them over a year.. Long story short my account was hacked and restarted!! I have spent over a year on my account on 128 (JLG) and I get hacked and restarted. I lost over 40 billion in res and 30 lvl 10 hero's and some really high leveled hero's.. What is Evony going to do to fix this BS.... My account was in holiday for a month it was pulled out of holiday Saturday night and was restarted sometime Saturday night or early Sunday morning. I know the rules and it is legal to have a account sitter which I contacted Evony a long time ago stating that I had one and gave them the two names. Now I would also like to point out that my account had a security pass code and I was the only one with it. I was no where around a computer for 18+ hours it was a holiday man. I got a text message on my way home asking If I restarted my account which why in the hell would I do that I spent a LOT of time on my account. So what is Evony going to do to keep this kind of things from happening. Which seems to be happening a LOT on 128....... I can name at least 3 accounts now and 2 with in the last 2 months of this happening.. Now this is a Question for Evony CS. How and what can you do differently to keep this from happening...

  10. #20
    Join Date
    Jun 2010
    Location
    On your shoulder telling you to do things
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    1,526

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    i repiled on another thread with out reading what you actually put, but you admited u account shared, you broke the rules I doubt evony will reinstate someone who openly admittes ti cheating. Grats you shot your self in the foot there.

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