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Thread: Evony Customer Service needs to be addressed

  1. #21
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    Quote Originally Posted by XxflamesxX View Post
    i repiled on another thread with out reading what you actually put, but you admited u account shared, you broke the rules I doubt evony will reinstate someone who openly admittes ti cheating. Grats you shot your self in the foot there.
    can you please put it in bring what he said into this thread? it would seriously funny and as for Evony having great customer service Dawn....please now we know you work for them and such but please dont tell such lies.

    I guess suspending me for a day changed me...NOT

    Ardee, you will be missed.

  2. #22

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    Quote Originally Posted by acer5200 View Post
    Evony doesn't have a customer service phone number.
    sure there was... i talked to this one once b4...



    Snuggles was very hard to understand over the phone...


    Anyway, to the point of OP, the only way anyone could have hacked into your acct is if you gave out the info, otherwise the chance of someone hacking in without ever knowing your info is like .0000000001% chance, which is like impossible...

  3. #23
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    Quote Originally Posted by Mephistopheles. View Post
    Anyway, to the point of OP, the only way anyone could have hacked into your acct is if you gave out the info, otherwise the chance of someone hacking in without ever knowing your info is like .0000000001% chance, which is like impossible...
    Im sure someone can get the info off the computer, if you have saved passwords on, or something similar to that.

    I guess suspending me for a day changed me...NOT

    Ardee, you will be missed.

  4. #24

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    Quote Originally Posted by King Shii View Post
    Im sure someone can get the info off the computer, if you have saved passwords on, or something similar to that.
    well if you didnt protect your computer well enough then you didnt really cared in the first place. there are ways to prevent saved infos on shared computers, most shared computers dont allow saved password or infos for privacy reasons.

    Quote Originally Posted by Mati2 View Post
    The % chance is much greater than that if you play on a public computer (or internet cafe, starbucks, library etc) or use an insecure connection.
    what are the chance of passing someone you dont know at all and play evony as you do on the same computer or network?
    it could happens but highly doubtful of that.
    Last edited by Mephistopheles.; 02-22-2011 at 12:01 PM.

  5. #25

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    Quote Originally Posted by JLG View Post
    So I have already sent Evony a message so I will start a topic for reporting a problem so that everyone knows what has happened... I got a phone call today from my host asking if I restarted my account on 128.. I said no I wasn't on a computer last night I was no where near one. There was only two people with my info and I have know them over a year.. Long story short my account was hacked and restarted!! I have spent over a year on my account on 128 (JLG) and I get hacked and restarted. I lost over 40 billion in res and 30 lvl 10 hero's and some really high leveled hero's.. What is Evony going to do to fix this BS.... My account was in holiday for a month it was pulled out of holiday Saturday night and was restarted sometime Saturday night or early Sunday morning. I know the rules and it is legal to have a account sitter which I contacted Evony a long time ago stating that I had one and gave them the two names. Now I would also like to point out that my account had a security pass code and I was the only one with it. I was no where around a computer for 18+ hours it was a holiday man. I got a text message on my way home asking If I restarted my account which why in the hell would I do that I spent a LOT of time on my account. So what is Evony going to do to keep this kind of things from happening. Which seems to be happening a LOT on 128....... I can name at least 3 accounts now and 2 with in the last 2 months of this happening.. Now this is a Question for Evony CS. How and what can you do differently to keep this from happening...
    maybe your security pass should of been differnt then your login pass
    its so funny how ppl use one password for both and if the person with your account info reset you too bad i have no sympathy for account sharers as you all do this to avoid losing citys and its not right so all i got to say is right on for whoever reset you if this happens enough maybe then ppl will quit sharing login info
    go resetters

  6. #26
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    Quote Originally Posted by TheFez View Post
    maybe your security pass should of been differnt then your login pass
    its so funny how ppl use one password for both and if the person with your account info reset you too bad i have no sympathy for account sharers as you all do this to avoid losing citys and its not right so all i got to say is right on for whoever reset you if this happens enough maybe then ppl will quit sharing login info
    go resetters
    I lul'd

    ~Betrayed's Little Geeky Kitty~

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    I cyber stalk people for fun

  7. #27

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    I have had issues not being able to recieve mail from my host for almost 2 months now i have sent tickets and messages and all I get is we know this is a problem . its still not fixed . Do you know how hard it is to be a vh and not be able to recieve mail from the host unless shes doing a group mail.

  8. #28

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    Hi All,

    I believe that the volunteer moderators are doing a great job for the community here, given the limited resources at their disposal in trying to help keep the forums here a positive experience where players can go to for help, sharing their success and just generally having a good time. The topic of this was to alert us that a user was having some issues on his helpspot tickets; it was not a thread about moderators, and so I have removed those posts. Please keep it to topic.

    When we launched Evony: Age I, our customer service was something to be improved upon. With the launch of Evony: Age II, we have the feedback site so game suggestions and questions to the company can be answered in a public and transparent place, the helpspot tool so that players can submit support tickets and see their issues being dealt with, and we regularly grab feedback on the game or adjustments.

    Overall, I would say that our goal to provide transparency and service to our playerbase has greatly improved. I won't say it is perfect.

    Snipes to volunteers isn't appropriate, so if you do have issues with a volunteer, please contact Dawnseeker who handles community management. If you have issues on your customer service tickets, open your ticket and put a new comment into it but don't make five more tickets as again we answer tickets in the order and priority that they come in, and alert us in a manner on the forums if your ticket is two months old, of course we want to fix your issue but don't blast with guns a'blazing. DO be a positive presence in the community and help your fellow players out, and most importantly, have fun!
    Last edited by Thalin Athasian; 02-26-2011 at 03:46 AM. Reason: Silly Thalin repeated himself. Echo, echo echo

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