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I tried mailing customer service:
Hi
Server ss50 feels like its dying af slow death, the lagging if you ever get online is getting people to leave, the fact that it takes several minuttes to get a warreport or a mail is making playing very frustrating. We cant plan attacks and camp time is messed up one time after the other.
Today the server has kicked us of several times, and its now been 1 hour where i cant login. I have nice food supplies, so my army wont die, but this will not last forever.
Could you please inform the players of ss50 about your efford to solve the problems, the fact that nobody adresses the problem does not help!
Please give us information 
Maybe that will get us some information....
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