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Thread: EVONY HUGE STEP UP in CUSTOMER SERVICE AA++++

  1. #11

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    Quote Originally Posted by Dawnseeker View Post
    We're still working on improving server performance. That means we have to restart the server or take it offline briefly to install updates and/or optimizations. Sorry about any inconvenience.

    No inconvenience. Do what you gotta do! And thanks for doing it!
    SS60^SSForgotten^
    Quote Originally Posted by Rota View Post
    Evony is the single greatest browser game in all of the interwebz.
    COLT45: Lets play Side by Side....

  2. #12

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    <23:8>[Asharak]: hey spoon. I've heard speculations that the issues with this server were due to an incompatibility. Any truth to that?
    ...
    [Staff]<23:8>[SpoonTrain]: Asharak - rumors.


    I got a response in real time to a question! That's great. Three cheers for Dave eh?

    But really, I've noticed some improvements since dave started visiting us. There are large groups of inactive players gone, the free upkeep while they deal with the issues and just the feed back in general. I've started to enjoy playing the game again.

  3. #13

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    There is a Dawnseeker in ss50,is that also the evony rep too? Just wish to verify...thx.

  4. #14
    Join Date
    May 2009
    Posts
    8,887

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    Quote Originally Posted by StormRidersss View Post
    There is a Dawnseeker in ss50,is that also the evony rep too? Just wish to verify...thx.
    I'd doubt it. Also, I believe the reps have a color in world chat (green?) so can be recognized by that. If you get contacted by "Dawnseeker" on ss50 and he is asking for your login or password details, then you're being tricked.

  5. #15
    Join Date
    Nov 2010
    Location
    New England
    Posts
    1,269

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    Quote Originally Posted by antmcg View Post
    and don't forget this was the second maintenance today, it went offline at 2:30 server time already
    We're working on fixing the latency, we may have to take the server down for any reason, and we may not have the luxury of giving significant notification.

    I'm sorry for the 4 seconds notice, but it was an important reason. We've also just moved ss60 to new hardware, we'll get it, it just takes time.

    Regarding me showing up in WC - it's important to make sure you guys know that we're working hard on this. The reason I won't put up a schedule of when I'm going to be on, is because I'm on as needed, and as I can. That's all.

    Cheers folks, go have fun, and we'll keep at work behind the scenes to fix this latency.

    (PS- I'm salary, haven't had OT in 10 years. )

    Flaming CHICKEN!
    Courtesy: Sturm

  6. #16
    Join Date
    Nov 2010
    Location
    New England
    Posts
    1,269

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    Quote Originally Posted by Mati2 View Post
    It would be nice if they did make rounds on the servers to talk to players, especially the old ones. I'm sure it's a huge time investment, but that sort of contact is what players really appreciate and gives them some faith in customer service. Personally I think there should be a representative for each server anyway and if Evony can't staff it, then elected from the server itself.
    Mati - I think that's a neat idea, but we're a really small team.

    When we do chat, we show up in green, but generally we play and stay under the radar. For example - I'm sunk of ss60, I can't play there anymore! Heh, I'm too good a target.

    Flaming CHICKEN!
    Courtesy: Sturm

  7. #17

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    Quote Originally Posted by Boleslav View Post
    I'd doubt it. Also, I believe the reps have a color in world chat (green?) so can be recognized by that. If you get contacted by "Dawnseeker" on ss50 and he is asking for your login or password details, then you're being tricked.
    Go to ss50,search player Dawnseeker..found one. Didnt see him talk in WC.But saw him won something from amulet.

    Cos there was a saying that the name, Dawnseeker was reserved.

    Just curious.

    Thx

  8. #18

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    Quote Originally Posted by StormRidersss View Post
    Go to ss50,search player Dawnseeker..found one. Didnt see him talk in WC.But saw him won something from amulet.

    Cos there was a saying that the name, Dawnseeker was reserved.

    Just curious.

    Thx
    thats what i thought i too as there was a dawnseeker on 59 and when i said it was a lie about the name being reserved tcwn or whatever his name is red repped me and said i was a fail but as other ppl come forward now they will see i was right awhile back when i called them out on it not being reserved

  9. Default

    Awesome seeing Dave taking on a fairly hotly flaming server right now. Now, if the money-related helpspot tickets could get answered, I would reallly celebrate.

    Cool to see Dave's effort in showing the players what they are doing and really helping build the connection between the company (Evony) and the players, which is great!

    Week 9 voting and Week 10 entries.
    Quote Originally Posted by Rota View Post
    I'm not sure if there was a counterpoint in there. But, if it will make you happy, then I yield the dispute to put an end to this tangent. You win.
    I won!
    Enter the Void - My Video Gaming Forum

  10. #20

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    Quote Originally Posted by LordMac123 View Post
    Awesome seeing Dave taking on a fairly hotly flaming server right now. Now, if the money-related helpspot tickets could get answered, I would reallly celebrate.

    Cool to see Dave's effort in showing the players what they are doing and really helping build the connection between the company (Evony) and the players, which is great!
    or in my case dave keeps saying he will look at just hang give me a few hours and its been almost a week and keeps saying hang on just wait and its been almost a month now with no real answers other then just wait sit on your thumbs i will get to you maybe by the dawn of time

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