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Thread: EVONY HUGE STEP UP in CUSTOMER SERVICE AA++++

  1. Default

    Even though I don't have a job, or even the age to have one, I know that it is pretty easy to forget the small tasks. He has a lot to do managing all of the servers that allow the game to be what it is. It isn't an easy task. Imagine having 180 tasks thrown at you, TheFez.

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  2. #22
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    Quote Originally Posted by CaptainRon View Post
    PFFT he just needed the overtime to make up for forgetting a loved ones birthday/anniversary.
    That involves management being able to collect overtime, neither him nor I are paid for working on the weekends or late at night. Yet I can be seen at most hours over on feedback.evony.com. He and I chat a lot about the game and beer at night...

    We love the the game and the players.

  3. #23
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    Quote Originally Posted by TheFez View Post
    or in my case dave keeps saying he will look at just hang give me a few hours and its been almost a week and keeps saying hang on just wait and its been almost a month now with no real answers other then just wait sit on your thumbs i will get to you maybe by the dawn of time
    We really are trying, trust us, we are just as frustrated and confused as to what is causing this, we are trying new stuff all the time, The rumor is we have patched that server with over 10 fixes to try and get it running smoother. This does not count the new hardware and extra hardware we have placed to support that server.

  4. #24

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    Quote Originally Posted by Thantium View Post
    We really are trying, trust us, we are just as frustrated and confused as to what is causing this, we are trying new stuff all the time, The rumor is we have patched that server with over 10 fixes to try and get it running smoother. This does not count the new hardware and extra hardware we have placed to support that server.
    i know your trying my problem aint with the lack of effort on your guys side its my problem has to do with SS59 and i cant seem to get no answers im just frustrated and trying to be as nice as i can as the problem for me cost me my investment of a few thousand dollars and money aint easy for us all to come by

    btw i sent ya a pm if ya care to check it out

  5. #25

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    i know your trying my problem aint with the lack of effort on your guys side its my problem has to do with SS59 and i cant seem to get no answers im just frustrated and trying to be as nice as i can as the problem for me cost me my investment of a few thousand dollars and money aint easy for us all to come by

    btw i sent ya a pm if ya care to check it out
    I agree with the lack of responce. I got responce once 2 weeks ago and my account is still being bugged. I am not the only one suffering this bug, I know of several others, so I guess decent percentage of ss59 is having problems with rally spot times and I gave up trying to get it sorted as most of my rereporting just went unnoticed, no reply what so ever. I guess my account will stay badly bugged and I am starting to feel like nothing will be done. And I even heard of resourced going missing during maintance, even happened to me, just lovely. Did not even bother reporting it anymore.

    So this threat only seems to go on cs on ss60, while the others are just being ignored.

  6. #26

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    Quote Originally Posted by Laveila View Post
    I agree with the lack of responce. I got responce once 2 weeks ago and my account is still being bugged. I am not the only one suffering this bug, I know of several others, so I guess decent percentage of ss59 is having problems with rally spot times and I gave up trying to get it sorted as most of my rereporting just went unnoticed, no reply what so ever. I guess my account will stay badly bugged and I am starting to feel like nothing will be done. And I even heard of resourced going missing during maintance, even happened to me, just lovely. Did not even bother reporting it anymore.

    So this threat only seems to go on cs on ss60, while the others are just being ignored.
    they only work on one server at a time i understand that but my problem is so simple all they have to do is push a few buttons and bam problem solved
    and yes i know 59 is getting bad and i reported it but never got a response on that lag is terrible open reports take forever and constantly have to refresh and i hope i can log back in as happened to me where i was unable to log in for 7 hours when i finally got back in everything was gone so now i am a one city farmer who wont spend tons more money until they fix my problem and i will never have more then one city ever again im about ready to give up on a game i loved so muched never had a problem for 18 months and my first problem happens on there end and they ignore me and hope i go away but guess what even if i do quit i will haunt the forums FOREVER

  7. #27

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    Quote Originally Posted by Thantium View Post
    That involves management being able to collect overtime, neither him nor I are paid for working on the weekends or late at night. Yet I can be seen at most hours over on feedback.evony.com. He and I chat a lot about the game and beer at night...

    We love the the game and the players.
    who cares about the feedback site what about us who dont have facebook or whatever it takes to be able to use the site yes its nice but it would be nice for more responses on this site

  8. #28
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    Quote Originally Posted by Thantium View Post
    That involves management being able to collect overtime, neither him nor I are paid for working on the weekends or late at night. Yet I can be seen at most hours over on feedback.evony.com. He and I chat a lot about the game and beer at night...

    We love the the game and the players.
    Yeah, to be honest, I have put TheFez off because I just haven't had the time to get to the question. Totally my fault.

    The Wild Within isn't on tonight, I'm going to go look and respond to TheFez right now, sorry for it having taken so long.

    Flaming CHICKEN!
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  9. #29
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    Quote Originally Posted by TheFez View Post
    who cares about the feedback site what about us who dont have facebook or whatever it takes to be able to use the site yes its nice but it would be nice for more responses on this site
    All it requires is an email address, which I'm sure you have.

    Flaming CHICKEN!
    Courtesy: Sturm

  10. #30

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    why is that particular server so squirrely??

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