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Thread: EVONY HUGE STEP UP in CUSTOMER SERVICE AA++++

  1. #41

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    Quote Originally Posted by allinjim View Post
    ss60 is lucky to have a CSR to actually speak i mean wn4 has completely been abandoned by evony staff so you guys are lucky
    so is SS50...

  2. #42
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    Quote Originally Posted by YinYam View Post
    Today i received this mail from ''SYSTEM''
    Wow!! a reply less then 6 hours after posting a ticket

    Item Granted


    Dear Player,

    Due to recent events, we?ve determined that you suffered an unexpected loss in your account. We apologize for any trouble this has caused and we want to make it up to you. We have added Vesta's Blessing x3 to your account in consideration for the loss, and you can find it now in your inventory. We hope this helps you get back on track.

    If there?s anything else we can do to make your game more enjoyable please let us know by submitting feedback through the forums or our website. Once again, we apologize for the inconvenience and we?re glad to have you playing with us!

    See you on the battlefield,
    So um, Dave, Dawn, Than....
    You know you guys are amazing right, and everyone loves you and im like your number one fan! just wanted to remind you of this fact, Oh and i love the fact his player got Vestas, i mean Vestas are like AMAZING but ive almost run out on my account, which is XxFlamesxX on server 129. Just letting you know that useless bit of info, thought you might find it interesting. Anyway Keep looking smart guys.....


    *runs off to see if her ass kissing worked and she has a lovely bunch of vestas waiting for her.......*

  3. #43

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    Quote Originally Posted by Limskragma View Post
    This thread title got me all excited, then i took a looky loo...

    Two thumbs down. Showing up on one server out of hundreds, for probably what was an hour maybe a few, isnt a huge upgrade in customer service. Theres still thousands of bots, Thousands of multiple account users. There are many ways to track bots, the simplest one, and the one the use in Blizz*** is watching account activity, IF someone is playing 24 hours a day generally, that would be a bot. Give you kudos though for that little bar addon, its a clever way to attempt to track the bot.

    I could go on and on, customer service has gotten worse, i dont even bother complaining anymore, falls upon deaf ears. Just my two cents from a guy whos been playing since this game came out.
    Quote Originally Posted by StormRidersss View Post
    Does it apply to all players in yr current server??

    To EVONY :

    SS50 has took the same suffering on March!! SHOULDNT THEY BE COMPENSATED TOO??????????????????????
    Quote Originally Posted by allinjim View Post
    ss60 is lucky to have a CSR to actually speak i mean wn4 has completely been abandoned by evony staff so you guys are lucky
    Quote Originally Posted by StormRidersss View Post
    so is SS50...
    You guys complain to much. I have an Idea. Lets let them figure out what is wrong with ss60, and they can go on to fix the other servers from there.

    To the person who thinks we are being compensated with vestas for the lag....
    SS60^SSForgotten^
    Quote Originally Posted by Rota View Post
    Evony is the single greatest browser game in all of the interwebz.
    COLT45: Lets play Side by Side....

  4. #44
    Join Date
    Nov 2010
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    Quote Originally Posted by XxflamesxX View Post
    *runs off to see if her ass kissing worked and she has a lovely bunch of vestas waiting for her.......*
    Heh, funny.
    What you saw is only part of the story.

    We are not providing vestas to players on ss60 as compensation.

    Flaming CHICKEN!
    Courtesy: Sturm

  5. #45

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    Quote Originally Posted by RockCrush View Post
    You guys complain to much. I have an Idea. Lets let them figure out what is wrong with ss60, and they can go on to fix the other servers from there.

    To the person who thinks we are being compensated with vestas for the lag....
    Well, ss59 has other problems not just lag, but decent amount of accounts are suffering from a bug which is messing up rally spot, including attack times, not just reinforcing or transportation, which started 2weeks ago. And resources went missing during maintance on few occassions. Also there are occassional problems with population going up after it being used - I had literally no population rising for hours the other day. I never heard of such problems on ss60. Only extremely terrible lag-which is bad, admit our lag is not so bad, although slowly getting worse and maintance gets longer and longer. But it is not just the lag but spreading of bugs on other servers which may be of concern to players. At least we dont have flat filling accounts, as far as I know.

  6. #46

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    Quote Originally Posted by Laveila View Post
    Well, ss59 has other problems not just lag, but decent amount of accounts are suffering from a bug which is messing up rally spot, including attack times, not just reinforcing or transportation, which started 2weeks ago. And resources went missing during maintance on few occassions. Also there are occassional problems with population going up after it being used - I had literally no population rising for hours the other day. I never heard of such problems on ss60. Only extremely terrible lag-which is bad, admit our lag is not so bad, although slowly getting worse and maintance gets longer and longer. But it is not just the lag but spreading of bugs on other servers which may be of concern to players. At least we dont have flat filling accounts, as far as I know.
    And ss50 is having that same issue as well...

  7. #47
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    Quote Originally Posted by Laveila View Post
    Well, ss59 has other problems not just lag, but decent amount of accounts are suffering from a bug which is messing up rally spot, including attack times, not just reinforcing or transportation, which started 2weeks ago. And resources went missing during maintance on few occassions. Also there are occassional problems with population going up after it being used - I had literally no population rising for hours the other day. I never heard of such problems on ss60. Only extremely terrible lag-which is bad, admit our lag is not so bad, although slowly getting worse and maintance gets longer and longer. But it is not just the lag but spreading of bugs on other servers which may be of concern to players. At least we dont have flat filling accounts, as far as I know.
    Is there a helpspot report detailing this bug?

    I was talking to our server admin this morning about the lag on ss50 and ss59 as well this morning. It's not being ignored.

    Flaming CHICKEN!
    Courtesy: Sturm

  8. #48

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    Quote Originally Posted by davemata View Post
    Is there a helpspot report detailing this bug?

    I was talking to our server admin this morning about the lag on ss50 and ss59 as well this morning. It's not being ignored.
    I have myself reported the bug several times using the helpspot, thats why it is really getting frustrating. The bug is affecting the rally spot, luckily not for player cities as yet, but that may be matter of time until it does, but for anything else, valleys/npcs it shows extremely short times to hit, eg. 1s to scout something 1 mile away or 44s to hit 1 mile away with transporters. The bug does not show during the first attack send, but the second attack time is already incorrect. The bug was there few times before this, but always disappeared after next maintance. Unfortunately this bug is currently constant on some accounts (not all, I talked to lot of people, only some are affected) for over 2 weeks straight now. And of course the normal reopening of rally which helps for reinforcing and transportation does not help in this case.

    I would really appreciate if someone had a close look into this.

  9. #49
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    Quote Originally Posted by Laveila View Post
    Well, ss59 has other problems not just lag, but decent amount of accounts are suffering from a bug which is messing up rally spot, including attack times, not just reinforcing or transportation, which started 2weeks ago. And resources went missing during maintance on few occassions. Also there are occassional problems with population going up after it being used - I had literally no population rising for hours the other day. I never heard of such problems on ss60. Only extremely terrible lag-which is bad, admit our lag is not so bad, although slowly getting worse and maintance gets longer and longer. But it is not just the lag but spreading of bugs on other servers which may be of concern to players. At least we dont have flat filling accounts, as far as I know.
    the red text is also happening to me on ss43, is there any chance that some of these bugs are being implemented to catch botters/multi accounters? That is the rumour floating around on my server

  10. #50
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    Quote Originally Posted by davemata View Post
    I was talking to our server admin this morning about the lag on ss50 and ss59 as well this morning. It's not being ignored.
    Where exactly is Barish these days?

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