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Thread: EVONY HUGE STEP UP in CUSTOMER SERVICE AA++++

  1. #31
    Join Date
    Nov 2010
    Location
    New England
    Posts
    1,269

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    Wish I knew. We've replaced hardware 2x, and did a lot of software work, yet the latency continues.

    Flaming CHICKEN!
    Courtesy: Sturm

  2. Default

    Quote Originally Posted by davemata View Post
    Wish I knew. We've replaced hardware 2x, and did a lot of software work, yet the latency continues.
    Maybe a serious bot sweep and also of inactives because at least the scripts will slow down a server by changing the database and using the server in such an un-humanlike fashion.
    Listen, I ain't claiming to be a genius, just putting in my knowledge, which, is admittedly not usually with servers. I am just going off of a Mac|Life issue.

    Week 9 voting and Week 10 entries.
    Quote Originally Posted by Rota View Post
    I'm not sure if there was a counterpoint in there. But, if it will make you happy, then I yield the dispute to put an end to this tangent. You win.
    I won!
    Enter the Void - My Video Gaming Forum

  3. #33
    Join Date
    May 2010
    Location
    Ft Benning
    Posts
    179

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    This thread title got me all excited, then i took a looky loo...

    Two thumbs down. Showing up on one server out of hundreds, for probably what was an hour maybe a few, isnt a huge upgrade in customer service. Theres still thousands of bots, Thousands of multiple account users. There are many ways to track bots, the simplest one, and the one the use in Blizz*** is watching account activity, IF someone is playing 24 hours a day generally, that would be a bot. Give you kudos though for that little bar addon, its a clever way to attempt to track the bot.

    I could go on and on, customer service has gotten worse, i dont even bother complaining anymore, falls upon deaf ears. Just my two cents from a guy whos been playing since this game came out.

  4. #34
    Join Date
    Nov 2010
    Location
    Check Album
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    1,175

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    Quote Originally Posted by RockCrush View Post
    Today in ss60 we had the awesome chance to talk to davemata in WC. Honestly the best move ive ever seen them make in regards to customer service. Just wanted to say way to go! The issues still suck, but now we dont feel so alone. Thanks EV team.
    Having an embedded evony staff member is a good idea for a server with issues.

    Some of the botting has stopped as well.

    Best wishes to those who were in ICECOLD, MERC, HONOR on 131, SOLACE on 144, thePack2 on 158

  5. #35
    Join Date
    Apr 2010
    Location
    Your NPC Patch, Evony
    Posts
    139

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    Wow Evony, good job. The problem? There are hundreds of other servers that have opinions
    http://i1125.photobucket.com/albums/l600/evonyhead123/360743-bigthumbnail-3.gif

  6. #36
    Join Date
    Apr 2010
    Location
    Your NPC Patch, Evony
    Posts
    139

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    I agree with Mati. I don't think that going to one server per week is too much to ask. Live opinions are the best.
    http://i1125.photobucket.com/albums/l600/evonyhead123/360743-bigthumbnail-3.gif

  7. #37

    Default

    Quote Originally Posted by davemata View Post
    Wish I knew. We've replaced hardware 2x, and did a lot of software work, yet the latency continues.
    I still believe it to be a database issue. What I see happening is the client idling waiting for a response from the server for anything that is requiring database updates.

    Since your backend is Java, my guess is you're using MySQL. You might be using Oracle, but due to cost reasons, I doubt it. Whatever you're using, get a DBA involved. Check indexes. Make sure there's no severe fragmentation. Make sure that whatever database engine you're using is not working with a bad execution plan.

    I mentioned earlier that you should get in touch with people in the distributed computing community. They have to deal with high demand database access. They might be able to offer assistance.

  8. #38

    Default Great customer service progress:)

    Today i received this mail from ''SYSTEM''
    Wow!! a reply less then 6 hours after posting a ticket

    Item Granted


    Dear Player,

    Due to recent events, we?ve determined that you suffered an unexpected loss in your account. We apologize for any trouble this has caused and we want to make it up to you. We have added Vesta's Blessing x3 to your account in consideration for the loss, and you can find it now in your inventory. We hope this helps you get back on track.

    If there?s anything else we can do to make your game more enjoyable please let us know by submitting feedback through the forums or our website. Once again, we apologize for the inconvenience and we?re glad to have you playing with us!

    See you on the battlefield,

  9. #39

    Default

    Quote Originally Posted by YinYam View Post
    Today i received this mail from ''SYSTEM''
    Wow!! a reply less then 6 hours after posting a ticket

    Item Granted


    Dear Player,

    Due to recent events, we?ve determined that you suffered an unexpected loss in your account. We apologize for any trouble this has caused and we want to make it up to you. We have added Vesta's Blessing x3 to your account in consideration for the loss, and you can find it now in your inventory. We hope this helps you get back on track.

    If there?s anything else we can do to make your game more enjoyable please let us know by submitting feedback through the forums or our website. Once again, we apologize for the inconvenience and we?re glad to have you playing with us!

    See you on the battlefield,
    Does it apply to all players in yr current server??

    To EVONY :

    SS50 has took the same suffering on March!! SHOULDNT THEY BE COMPENSATED TOO??????????????????????

  10. #40

    Default

    ss60 is lucky to have a CSR to actually speak i mean wn4 has completely been abandoned by evony staff so you guys are lucky

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