
Originally Posted by
neko_lord
Like I mentioned before, if it's the same issue where the person is able to authenticate and other people in-game can verify that the "Last Online" time as viewed from Alliance Stats shows that their last login matches the time of the failed login (Network Connection error received), then that situation has existed off and on for nearly a year. It corresponds pretty much exactly to when they did the changes to address the "Incorrect Account or Password" messages.
I can understand the whole "it's not the game servers" aspect, as it probably isn't the game servers. It, however, is almost for certain something to do with the way people are being routed to the game servers. That, despite claims to the contrary, is fully within Evony's responsibility to address, as it's their equipment that is responsible for the name-based routing.
What needs to be done is have a person that has the problem in direct contact with an employee (admin, preferably) that can look at the systems involved in the login transaction at the same time that the person is trying to connect, and watch for the traffic to make sure it hits the right router, server, and gets passed on properly. If there is a problem, then the person watching can get a better idea of the problem and how to come up with a solution.
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