...because you are supposed to create an account with your REAL NAME.
There are oodles of people violating Facebooks TOS by creating pseudonyms because they realize that they don't really want Evony stuff on their real name.
Again, all of this could've EASILY been avoided by answering:
"I don't know. Let me find out and I'll get back to you."
...followed by the news that everyone is supposed to get something, regardless of the use or disuse of social media.
It is a problem endemic to this company - the utter lack of understanding of how to properly communicate with the customer base, followed by blaming the customers for being upset about not being communicated with properly.



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