OMG! Wah wah wah wah wah! It's a GAME! Not Life. So what if you lost a city because of an unstable GAME failed to let you on. GET OVER IT! And Get on with your LIFE, which you should have. If you don't have a life, you have bigger problems than losing a city, and need to turn off the computer all together.

And to everyone complaining about this being a 'business', IT'S A FREE GAME, YOUR MONEY IS DONATION. They DON'T have to give any 'post-sale' support. That's like going to Church, putting money in the hat while diddling the baby-sitter, and wondering why you get left behind come Armageddon. NOBODY HAS SOLD YOU ANYTHING. You were just FOOLISH enough to WASTE your money on something that DOES NOT BENEFIT your life.

If you want GOOD customer service for a GAME, PLAY ONE THAT ISN'T FREE.