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Same for me.. Logged in via the link claimed it there. Collected the gift (top left corner) in game but nothing new in my items. Says claimed though. Filling out a support ticket always takes weeks. 
The only thing I want is the xcal. Beginner guidelines? lmao Maybe if the server was a day old. War horn I guess most peeps could use though. Not the greatest gift pack but free none the less.
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