What a load of bs, i would ask him to point you to the threads that are on the forums...bc only ive ever seen heroes being lost due to mistakes or glitches...not due to an intended game mechanic of losing your hero on npcs while winning (also never see 1 lost even losing against npcs)
Due to the thousands of farming runs every day...even millions...the fact that 1 hero has been lost in 2 years this way...either the odds are 0.000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000000000 0000000000000000000000000000001% (roughly), or they are lieing.
Personally i feel this is the biggest load of crap they have ever said to anyone.



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