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Besides all of the above stated, there are cases in which heroes have been returned? Maybe Drake didn't spend enough money? Or is it really nessecary to nag a lot, go through court and try everything in your power to get a GLITCHED hero back?
If a loyal player, says he lost it, and provides every piece of evidence he could get at that point, you can not simply say it's not true, or give them " no we don't return em" as an answer. The returning happend before. And if it is not a glitch (which it was) at least say what else happend so the player can keep an eye on it.
It's bullcrap. Obviously.
What happend to the plans of improving CS dear evo staff? or is that another ,urban legend told too keep the people that pay your salary quiet?
This might be a nice oppertunity to show us evonians you do care a little about the people that earn you your living.
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