Thantium already said it is possible. I don't know what there is to investigate then? Its kinda confusing if one says it just happens, and the other says its an issue.
Thantium:
As stated Hero's can be lost in any combat situation, the odds are low on a LvL 10 NPC but it can and does happenaccording to them, you can lose them on occassion.someone else from evo: as i am getting edited.
"I have reviewed the issue, the Hero was lost in battle with the NPC, even in a successful attack the Hero runs a chance of being lost this fact has never been hidden, there are threads on the forums about this. While I apologize that a display error made you think you had retained the hero, the hero was in fact lost. "
And the problem is not the losing of them but a display error.





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