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Well, this is the help spot and Thantium's reponse.
Greetings Evony.
I have a major problem. I was reinforcing my Hero Wolfmane, Level 1323 attack to one of my cities when maintenance occured.
After I relogged and went to appoint him mayor, I realise the feasting hall was full but my hero was not there, I check the city he was marching from and no hero there.
I'm not sure if a game glitch has occured as there is a report showing that he returned, yet he isn't on any of my feasting halls.
Can you please look into this and reinstate my hero.
Kind Regards.
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Greetings,
In compensation for the global game outage yesterday we are awarding all players 100 Cents plus 10 amulets. These items will be placed on your account within the next 24 hours. We apologize for the downtime and any issues it caused. The downtime was caused by an issue in on our our datacenters that was out of our control. Our Staff moved the servers to a new location in order to bring the game back up sooner. Again we apologize for the delay, please enjoy the free cents and amulets!
Have a great day!
CSR Thantium
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Thantium, that hasn't answered the question regarding my hero
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Phil ? June 24 2011, 01:25 PM
Greetings,
We are not providing any reimbursement outside of the package. In this case even if this had happaned while not during a service, we would deny the claim. You are not allowed to play multiple accounts. Playing multiple accounts is against the terms of service and leads to account closure. In this case I will give you a warning. Please suspend playing on the other accounts or face account termination.
CSR Thantium
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