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Thread: account hacked and reset

  1. #1
    Join Date
    May 2009
    Location
    New Zealand
    Posts
    95

    Default account hacked and reset

    ok so i dont know how this person got my email address information i gave me keys to no one he was in wc and talking to me about my country and where i was born, which incidently was the security question to my email account i made 8 years ago so i thought nothing of it, and when i come back to login and my account password and stuff has been changed to both evony and hotmail.

    finally got my email back through mailing microsoft, change my password back on evony, 1 city npd, then about 10 mins later another computer has logged into my account, goto check my security code and thats also been changed which i have no idea that anyone could even do that without the original one finally get my password changed back AGAIN and goto login and my account as been reset back to a new account...

    Dawn you able to help me out at all?

    ive heard of people recently that this has happened to and they tgot their account back so please let me know what can be done about this
    Last edited by kaosADnz; 07-11-2011 at 05:53 AM.

  2. #2
    Join Date
    May 2009
    Location
    New Zealand
    Posts
    95

    Default

    Dear player,

    Thank you for contacting Evony Customer Service.

    Please click the following link to retrieve your password:

    http://user.evony.com/index.do?PageM...ForgetPassword

    A password will be sent to both your regsiter email and secondary email, please check it out.

    After that, please change the password to both your register email and Evony account, add a secondary email and security code.

    If you need any further assistance on this issue, please feel free to respond in this ticket.

    Best regards.

    Customer Service

    Don

    Evony Team

    ^^

    that doesnt help the current situation

  3. #3
    Join Date
    May 2009
    Location
    New Zealand
    Posts
    95

    Default

    oh btw my in game name was kaosNZ and my server was 153

  4. #4

    Default

    Dont bother. A friend of mine got hacked and account reset. He mailed Helpspot and got mail back telling him pretty much nananana we wont help you ( from Don).

    Good luck getting your account back. Let us know what happens.

  5. #5
    Join Date
    May 2009
    Location
    New Zealand
    Posts
    95

    Default

    cheers for the confidence booster

  6. #6

    Default

    lol, you are welcome

    btw this is what davemata thinks about hacking, cause apparently no one gets hacked in this game, its just a figment of our imagination.

    "Naw, just people not remembering that account info shouldn't be handed around like a paperback at a coffee shop."


    go figure

  7. #7
    Join Date
    May 2009
    Location
    New Zealand
    Posts
    95

    Default

    bah i gave my info to no so its not a matter of my giving out my info i stated what happened above, but for that to happened the person obviously got my email address from somewhere. i just want my account restored, any admin here more helpful than don?
    $400 spent on that account not really pocket money..

  8. #8
    Join Date
    May 2009
    Location
    New Zealand
    Posts
    95

    Default

    thanks for all your help and info evony reps.....

  9. #9
    Join Date
    May 2009
    Location
    New Zealand
    Posts
    95

    Default

    Sarcasim^^

  10. #10
    Join Date
    Aug 2009
    Location
    Building a religion... a limited edition...
    Posts
    15,996

    Default

    CS Issues don't belong on the forums.

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