Which UK internet supplier is best? + Advice Please

[GeminiCricket]

I'm hoping this is ok to post on the forums but I'm getting pretty desperate.

I've been having some issues regarding my internet connection but my internet supplier refuses to fix them or provide us with a MAC address to change suppliers due to the account holder being dead and we refuse to sign up to another 18 months contract with them when we intend to change companies.

My question is whether anyone knows of any way to get hold of the MAC address without the need of the account holder being present?

In addition, I could do with some one suggesting what company is the best to provide high speed broadband (or at least over 1Mb/s in areas further away from the exchange) in England with reasonably good customer service. However this can't include TalkTalk (we sued them) or Post Office (the current provider).

As you can see from this speed test my internet is shockingly bad these past few days:




Please help

[GermainZ]

However this can't include TalkTalk (we sued them)

sorry, couldn't resist

[Hehe]

O2 is pretty decent I think...Or you could go with BT...They are the only 2 I know anything about My house has BT, and my sister's flat has O2 (they had a discount of like ?5 if you had an O2 Mobile, so she bought a PAYG phone for ?12, so definitely worth it ).

For customer service, I think O2 is better

And as for your MAC address, it should be rather simple. If you login to your router settings and check your devices list, you should be able to find your computer relatively easily, even if there are other people using it But if this doesn't work for whatever reason, let me know, and I'll try and talk you through the longer method (if I can remember ).

Are you using a PC or a Mac?

[Mr.Farmer]

KC

[GeminiCricket]

O2 is pretty decent I think...Or you could go with BT...They are the only 2 I know anything about My house has BT, and my sister's flat has O2 (they had a discount of like ?5 if you had an O2 Mobile, so she bought a PAYG phone for ?12, so definitely worth it ).

For customer service, I think O2 is better

And as for your MAC address, it should be rather simple. If you login to your router settings and check your devices list, you should be able to find your computer relatively easily, even if there are other people using it But if this doesn't work for whatever reason, let me know, and I'll try and talk you through the longer method (if I can remember ).

Are you using a PC or a Mac?

I'm on PC, but I have no idea how to access the router settings lol. My mum was dead set that the only way to find the mac address was for the internet supplier to give it to you, but I thought there would have to be another way around it surely :P


Although we did get told that we wouldn't even be allowed to cancel the existing account with the Post Office because we're not the account holder. Tbh, this is all turning out the be a load of BS created to charge grieving families that little bit more and trick them into more signing up for another contract we've contacted the ombudsman but it'll be up to 10 days before we get a response

[DrkProdigy]

i cant resist why did u sue them lol

[Professor X]

BT is the best. I've been with Sky, o2 and TalkTalk in the same home and BT gives me 18 mb/s compared to the rest and it also has the best wireless channels.

[Skirata]

Move to South Korea and get unlimited dl and up and super low ping.

[GeminiCricket]

i cant resist why did u sue them lol

Lol we cancelled the contract with them because we weren't getting any connection at all from them and when they finally sent engineers and attempted to fix it they ended up changing the settings on all the computers so that it didnt connect to anything so they could try and blame our equipment (idiots). We had to buy a new phone line because apparently you cant change suppliers after being with them because they screw the line up, but then continued to bill us for apparent calls and internet we were using on the old line (we weren't using anything because it had been cut off). Then to ice the cake, they starting harrassing us with mails, home visits and phone calls about the money we supposedly owed them.. so we sued them for it. They had even written to confirm that the contract had ended before they began to charge us for bs things so we won obviously lol.

BT is the best. I've been with Sky, o2 and TalkTalk in the same home and BT gives me 18 mb/s compared to the rest and it also has the best wireless channels.

Thanks, we were considering BT or Sky. We were with Sky once before and we got great service from them, and internet, but it was so pricey with the TV packages as well.

Is it true BT slow you down at peak times?

I guess my main issue is we're so far from the exchange it's hard to get good net, some parts of the city I'm in are still on dial up because of the distance but we're supposed to be getting fibre optic by 2015 so I really cant wait

[Mat_93]

Is it true BT slow you down at peak times?

Yes.

Im currently on BT, and i wouldnt recommend it. It is slow at peak times, and the quality of connection is poor at best. Esp with a home hub, they are so unreliable, at least in my experience.


As for their customer service, evony's is better