There actually was a date limit on those boxes up until a week or so ago. I'm not sure why they took the date part out, but left the box offer up, though I have a pretty strong suspicion.
There actually was a date limit on those boxes up until a week or so ago. I'm not sure why they took the date part out, but left the box offer up, though I have a pretty strong suspicion.
I tried going to the game UMGE site and try live chat this is what I got:
Tigo: Hi! RayginPsycho. Welcome to the LiveChat Service!
Let me know how I can be of help while I'm pulling up your order details (if you have filled the pre-chat survey).
I am actually handling many customers at the same time for a prolong period. Response time is slower than usual. Just bear with me here. I will use Canned Responses (CR) to increase chat efficiency. Feel free to ask me to elaborate if you find the CR unfitting.
Tigo: Hello
RayginPsycho: Hi
RayginPsycho: i'm having an issue with some false advertising in Evony
Tigo: k
RayginPsycho: I have tried emailing customer support and got form letters and the hechant that handles their transactions on paypal are temporarily unavailable
RayginPsycho: Basically there was feature that said if you spend 30USD you can claim a medium package and for 100USD you can claim a senior medal package. I have spent the required amount of money and have not been able to claim them. After trying for a few days to rectify the issue with Evony I was told that they were a promotion and it has ended
RayginPsycho: even though in the product description it had no mention of a complete by date
Tigo: I'm sorry for the trouble. However i cant help you with this issue here. I suggest you to contact our supervior----billing@evony.com, remember to leave your contacted email, your nickname . He will reply within the next 12hours.
RayginPsycho: I have tried that but they send me form letters and no real response
RayginPsycho: thats why im looking for other means of resolve
RayginPsycho: maybe you can forward this forum page to your supervisor: http://bbs.evony.com/showthread.php?t=18754
RayginPsycho: Has pictures and all to help understand my complaint. I have already contacted billing to no avail I will give 6 six to have a resolve before lodging complaints via regan mercantile, llc and paypal.
RayginPsycho: sorry six hours before i take this to the next step. I want either the medium and senior box that was offered or a full refund of all monies.
So I have decided to try one last email to billing and see if anything happens. Here's what I had to say to them:
From : RGGentzel@comcast.net
Subject : URGENT: False Advertising
To : Billing@evony.com
I have made several attempts to resolve this issue via the customer service icon on the game page and seem to only receive form letter responses. Until today the game had two packages available with no date requirement listed on them. One was the medium package that said "players who make the payment of 30.00USD (included) to 100.00USD will be given Medium Medal Box." and the other that stated, "Players that make the payment of more than 100.00USD will be given Senior Medal Box." I have met all such requirements and have not received the box's in question. I would like to receive those box's or receive a refund of monies spent in the attempt to receive those box's. This is my final correspondence as i have not received any valid responses from evony. My next step is to contact the merchant that processes payment and to contact paypal about the false advertising. Thank you in advance for your time and understanding.
Sincerely,
Raymond Gentzel
Will post again when I get a response.
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