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Thread: Gift Box Scam

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  1. #1

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    I tried going to the game UMGE site and try live chat this is what I got:

    Tigo: Hi! RayginPsycho. Welcome to the LiveChat Service!

    Let me know how I can be of help while I'm pulling up your order details (if you have filled the pre-chat survey).

    I am actually handling many customers at the same time for a prolong period. Response time is slower than usual. Just bear with me here. I will use Canned Responses (CR) to increase chat efficiency. Feel free to ask me to elaborate if you find the CR unfitting.

    Tigo: Hello

    RayginPsycho: Hi

    RayginPsycho: i'm having an issue with some false advertising in Evony

    Tigo: k

    RayginPsycho: I have tried emailing customer support and got form letters and the hechant that handles their transactions on paypal are temporarily unavailable

    RayginPsycho: Basically there was feature that said if you spend 30USD you can claim a medium package and for 100USD you can claim a senior medal package. I have spent the required amount of money and have not been able to claim them. After trying for a few days to rectify the issue with Evony I was told that they were a promotion and it has ended

    RayginPsycho: even though in the product description it had no mention of a complete by date

    Tigo: I'm sorry for the trouble. However i cant help you with this issue here. I suggest you to contact our supervior----billing@evony.com, remember to leave your contacted email, your nickname . He will reply within the next 12hours.

    RayginPsycho: I have tried that but they send me form letters and no real response

    RayginPsycho: thats why im looking for other means of resolve

    RayginPsycho: maybe you can forward this forum page to your supervisor: http://bbs.evony.com/showthread.php?t=18754

    RayginPsycho: Has pictures and all to help understand my complaint. I have already contacted billing to no avail I will give 6 six to have a resolve before lodging complaints via regan mercantile, llc and paypal.

    RayginPsycho: sorry six hours before i take this to the next step. I want either the medium and senior box that was offered or a full refund of all monies.

    So I have decided to try one last email to billing and see if anything happens. Here's what I had to say to them:

    From : RGGentzel@comcast.net
    Subject : URGENT: False Advertising
    To : Billing@evony.com

    I have made several attempts to resolve this issue via the customer service icon on the game page and seem to only receive form letter responses. Until today the game had two packages available with no date requirement listed on them. One was the medium package that said "players who make the payment of 30.00USD (included) to 100.00USD will be given Medium Medal Box." and the other that stated, "Players that make the payment of more than 100.00USD will be given Senior Medal Box." I have met all such requirements and have not received the box's in question. I would like to receive those box's or receive a refund of monies spent in the attempt to receive those box's. This is my final correspondence as i have not received any valid responses from evony. My next step is to contact the merchant that processes payment and to contact paypal about the false advertising. Thank you in advance for your time and understanding.

    Sincerely,
    Raymond Gentzel

    Will post again when I get a response.

  2. #2

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    Quote Originally Posted by jjse View Post
    Does anyone find that above email address insanely suspicious? What professionals would name their official email with so many dashes like that, AND it is misspelled to boot?
    Well, just about everything is misspelled in Evony.

  3. #3

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    The fact that the messages are still there saying if you spend 30$ you get the medal box is completely wrong if they are fully aware of the issue and do not plan to deliver the medal boxes. Why haven't they taken the messages down? Would anyone from the evony team answer that?

    The least they can do is give the medal boxes out, it costs them nothing. And i assume it will cost them a lot more in customer service answering everyones emails and lost customers than just sending out the medal boxes.

  4. #4

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    Quote Originally Posted by rakerr View Post
    The fact that the messages are still there saying if you spend 30$ you get the medal box is completely wrong if they are fully aware of the issue and do not plan to deliver the medal boxes. Why haven't they taken the messages down? Would anyone from the evony team answer that?

    The least they can do is give the medal boxes out, it costs them nothing. And i assume it will cost them a lot more in customer service answering everyones emails and lost customers than just sending out the medal boxes.
    The problem is that Evony reps including Dawnseeker do not think that way! When it comes right down to it they don't care about the customer as this company has proven they do not know how to sell to a free world. In China where this company is from they get their way because company's are partly owned by the government and the people of China are scared of their government. So they will take more abuse there then in the free world. As I have stated before we need a large Class Action Lawsuit to get Evony and UMGE's attention and then maybe they will start treating us with more respect that customers deserve.

    Oh by the way here is the kicker I was one of those who was a beta tester and I received both the Junior and Senior packages but still cannot claim the Medium medal package. According to Dawnseeker the description of the senior and medium medal packages states that you will only get one of them. I told Dawnseeker that it does not but he then posted the description as you had earlier and it is the same exact description, and according to him that description means I will only receive one of those packages. Now I have to wonder how much air flows through Dawnseekers head because there is no way that says you can only get one of these packages!
    Please check out the WRX alliance blog as there is lots of info and help for those out there needing it! We also encourage comments!

  5. #5
    Join Date
    May 2009
    Location
    Melbourne, Australia
    Posts
    134

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    Ok so in the last hour or so they have finally removed the offending items from the giftbox - at least future players will not get ripped off by this problem.

    However the issue still remains for those who spent their money expecting to get the gifts but have still not been rewarded - let's hope that the Evony development and admin teams see the stupidity of their current stand and are prepared to undo the damage by issuing the gifts.

  6. #6

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    All I can say is don't count on it!

    Quote Originally Posted by Wookie View Post
    Ok so in the last hour or so they have finally removed the offending items from the giftbox - at least future players will not get ripped off by this problem.

    However the issue still remains for those who spent their money expecting to get the gifts but have still not been rewarded - let's hope that the Evony development and admin teams see the stupidity of their current stand and are prepared to undo the damage by issuing the gifts.
    Please check out the WRX alliance blog as there is lots of info and help for those out there needing it! We also encourage comments!

  7. #7
    Join Date
    May 2009
    Location
    Raleigh, North Carolina
    Posts
    32

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    Quote Originally Posted by Wookie View Post
    Ok so in the last hour or so they have finally removed the offending items from the giftbox - at least future players will not get ripped off by this problem.
    It's still there on server w6 and yes, it does say that if you spend 30-100 you will get a medium box and over 100 will get you a senior box. There is no ambiguity in the text.

  8. #8

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    Quote Originally Posted by Vaust View Post
    It's still there on server w6 and yes, it does say that if you spend 30-100 you will get a medium box and over 100 will get you a senior box. There is no ambiguity in the text.
    Does that really surprise you?

  9. #9

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    The promotional mail is talking about the Bonus Package, not the medal box.
    Legendary Hero

  10. #10
    Join Date
    May 2009
    Location
    Melbourne, Australia
    Posts
    134

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    Quote Originally Posted by Dawnseeker View Post
    The promotional mail is talking about the Bonus Package, not the medal box.
    In the giftbox window at the topleft of the game screen it CLEARLY and unambiguously says "Players who make the payment of $30.00USD (included) to $100USD will be given the Medium Medal Box."
    - There is no disclaimer about beta testing;
    - There is no disclaimer about applicable dates;
    - There is no disclaimer AT ALL!

    There can be absolutely no confusion about this - you spend you qualify!

    Everybody that has spent their $30 or more in good faith are entitled to receive the Medium Medal Box.

    If the message in the giftbox is a mistake then fix it, change the wording or cancel the package to correct the error, but any such change should only be applicable once the situation has been resolved - in the meantime those that have spent their money should be given what is promised or Evony risks far more than just upsetting and losing players.

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