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Hey there, I am new to the forums, but I have played for a couple of years now
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I have had a couple of issues with the game before, for instance, I can't mail my host and a few other members unless it's a group mail, same for them mailing me. I didn't bother to report it casue it's just not that big of a deal to me. Recently though I had an issue with my account that I had no choice, but to hit up the customer service swamp.
I will admit they responded to my issue very fast, in fact it was just a matter of minutes. I got the impression from their response that it would in fact be resolved, but the response itself stated that it would take a long time, and how long that would be could not be predicted. Which to me is not the greatest answer in the world, at least a ballpark would be handy, but it gave me hope at least.
I have been told by many people that I need to keep mailing and sending requests, or I will be allowed to just fall by the wayside, and after nearly three weeks, I am starting to worry that I already have.
I have talked to people who have had had their requests met far faster by resorting to what I would consider to be dirty tactics, as in having their whole allaince mail the help center. I have sent them a fair amount of dumb messages, which really only highlight the fact that I am an evony addict HAHAHA, but I can't bring myself to stoop that low. Perhaps it is time for me to simply move on to something else, but the fact is aside from this I have fun playing the game. I don't expect an online help center to care that I feel totally brushed off and ignored lol, really I just want my problem fixed.
So I see that some people here have had some success stories, and I would just like to ask about how long it took? Is there a certain point that I should just give up and assume it isn't going to be fixed? Cause checking, wondering, waiting, hoping and wishing, is getting to be worse than if they would have just told me "no we are NOT going to help you, MUAHAHA"
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