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Hi funny you should say that, Ive encountered same problem, my main got deleted flipping flats during lag, but I know and clearly checked it said flat when I abandoned, unfortunately for me there isnt a happy ending, have been told by customer service they "may" be able to restore city and hero in about 40-60 days but it is by no means a guarantee they will.
Have mailed Dawnseeker privately here to get no answer and my ticket to customer service has been deleted 
Im glad someone had a happy outcome, funny thing was the day this happened to me they also did an unscheduled maintenence and when it came back the flat I was flipping showed coords of 0,0 when I checked that spot was held by a lvl10 city and another player, yet when I looked inside the city it was a new flat city.
At this moment in time I really cant see any point playing as Ive lost my main city and hero and all the troops inside.
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