
Originally Posted by
Dawnseeker
We did send out a poll to a large percentage of our players, and I believe the #1 requested item was bug fixes. Its one of the reasons we think fixing bugs is so important.
I never saw or heard about that poll. But of course, the questions drive the usefulness of a poll. Having done some of that work professionally, you need focus groups first to give you the insight on what to ask in your poll. I can design questions to give pretty much any answer I want. It is a common political campaign trick. But designing a poll to give real insight on what customers want and value is a much more difficult, and far more profitable task. Most survey's are poorly designed biased garbage and they produce useless results.
So you can say "the #1 requested item was bug fixes and multi-hit was a bug so we did what customers want. And you would be fooling yourself.
Ask your customers if they want you to make changes to increase the amount of time they have to spend farming to maintain their armies. See how they vote on that question. That is exactly what you did by eliminating multi-hit.
So two different questions can be made to apply to the same change, and will produce exactly opposite results. One causes you to lose customers.
NA20 - Genocide
NA31 - CareBear
NA40 -1
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