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Thread: Facebook issues

  1. #21

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    Quote Originally Posted by neko_lord View Post
    While it is "only gifting", like many other "free" things, it has an intangible dollar value assigned to it.

    At any rate, my understanding is that Facebook changed elements of their API. When I searched around earlier, I did see some other sites stating that Facebook does make changes with little or no notice. That's bad business practice by Facebook, but it is what it is, and so long as Evony wishes to remain on their app / platform, they have to remain flexible with respect to Facebook API issues.

    If a daily check of the Facebook API as it pertains to Evony was created, it would serve as an "Early Warning System". A failure could trigger an email to a developer and/or manager, and the ball could get rolling quicker on posting an advisory to customers, as well as getting someone involved in scoping out the problem, making an assessment and trying to work on scheduling the corrective measures needed. This is a proactive approach, rather than the reactive approach of having customers report the issue, with several days passing by before it bubbles up onto someone's radar.
    Yes, the change affected a huge chunk of the apps and games on Facebook. We do have checks in place as you described, and they did catch this issue and the programmers are working on a solution. It's not simple, since the change was not documented and they basically have to track down the error messages and see what is broken then figure out how to fix it. That's why its taking awhile.

    Quote Originally Posted by TentPig View Post
    This excuse from evony might hold water, except the "this is not your gift" error repeatedly happens, at periodic intervals, and has existed for as long as I have played A2, which is almost 2 years now.
    Yes, this has happened in the past, but it is certainly not periodic. Facebook is well-known for making these changes without warning, without telling anyone and without providing any documentation. Its a bit tedious, but we think the benefit to players is worth a few hassles on our end.

    When it happens, we work as quickly as we can to get the issue fixed. Sometimes it is something simple. A few times when this happened, players never noticed because we patched the game to work with FB changes within minutes. This time its more complex and requires a large code rewrite. That takes time, but we're on it.
    Last edited by Dawnseeker; 12-13-2011 at 05:10 PM.
    Legendary Hero

  2. #22

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    You know what folks, just hang in there until it's fixed. Yes, it's an inconvenience, but not a game stopping one. If it's fixed and gifts work again, I'm a happy camper. If the over 100 gifts I have sitting in the que now don't work, then I'm not a happy camper and will express my supreme displeasure at that time.

  3. #23

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    Quote Originally Posted by Dawnseeker View Post
    We do have checks in place as you described, and they did catch this issue and the programmers are working on a solution.
    That's good, but it then appears as though the interval for checking the status of Facebook-related items is longer than it should be, or there are inter-departmental communication issues, as customers noticed the issue several days before you and/or Thantium acknowledged it.

    It's not simple, since the change was not documented and they basically have to track down the error messages and see what is broken then figure out how to fix it. That's why its taking awhile.
    I've delved in the OpenOffice API when working on a very obtuse problem involving something that worked through the GUI, but not programmatically unless you store off the user's selected document type and then temporarily set the document type on the local machine to OO's native document type, running the process, then setting the document type back to what the user had for their original choice, so I can relate to how it can take some time.

  4. #24

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    Apparently this issue is to do with fb changing a code and not telling evony, yet another excuse, wonder if we will get compensation for this???

  5. #25
    Join Date
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    If u send your gifts using any other browser other than IE there shouldn't be an error message appear for the receiver, the problem appears to be only with gifts sent thru IE .

    correction , it seems only Chrome does work... however, sending from Chrome to another browser (Mozilla FF, IE whatever version) does not. Also all gifts from friends that you might receive in Chrome that were not sent with Chrome will crap out.
    Chrome --> Chrome sending/receiving does work. FireFox/IE --> Chrome or Chrome --> FireFox/IE does not work.
    I dont know why this is, Im not a programmer.
    Last edited by dmander; 12-14-2011 at 04:05 PM.
    Let anothers wounds be your warning

  6. #26

    Default Hey ds!

    how bout some food reduction till its fixed, we are going to starve to death with out the "help" we normally get.
    Im normally the quiet type. I only speak up if u screw up.

  7. #27

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    Personally I have lost over 200 gifts so far and find it to be a little annoying that this has still not need fixed I can understand things take time but when you have as many people playing your web based game as Evony does you would think they would move just a bit faster.

    Right now i have 90 gifts in que and when this is all said to be fixed and i get another "this is not your gift" or other error i think i will just go back to the other games i used to play.

  8. #28

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    Quote Originally Posted by TentPig View Post
    The problem won't be corrected until someone figures out a way to exploit the facebook gift system into giving you unlimited gifts and someone makes a youtube video on how to use the exploit.

    Until then, it'll continue to be buggy, because there's no underlying reason (read: financial benefit to Evony) to correct the issue.
    Ths already happend on server... na9?? 4 players figured out how to get unlimited gift. they've since been banned. And those of us who dumped a bunch of money never got reimbursed for one of these guys devistating our accounts... too soon???

  9. #29
    Join Date
    Apr 2010
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    Default dawnseeker

    any news yet? i'm quite sure it was stated on the feedback site it would be sorted by friday

    YNWA

    RETIRED
    XxGamblexX aka RedEyeJedi
    S137 ~ SS54 ~ NA13 ~ NA21 ~ CA1

  10. #30
    Join Date
    Nov 2011
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    Your Dreams ( HELL )
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    Hey Dont know when Gamble ^^ posted but im still gettin the same things 2day

    12/15/11

    Wars Come And Go But My Heros Stay For An Eternity


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