I can assure you that you shouldn't be as definitive, and cache and cookies are never the source of this issue because of the specific point that the failure happens.
I really don't want to get involved with this stuff again, because it always ends with me being punished for my technical acumen and dislike of "the runaround"...
Traces need to be done to battless47.evony.com
It's a San Diego server, so it's less likely to be a hosting issue (M5), but still possible.
Attempts to sign onto other servers need to be done.
The person needs to be questioned about any software or hardware changes that may have happened since the last time they were able to successfully sign on.
FYI, I'm heading to bed real soon...
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