Most posters here are missing the point of lag, bots, captchas and poor support. This is the business model of evony.

1. evony is a highly addictive game.
2. lag is an important tool for evony. When a server starts, people spend money to get ahead quickly. As more players join and become active, the lag begins. As the lag becomes unbearable, a new server starts. If a server has a history of high spending, they introduce captchas to induce players to leave for the new server (to spend money there to get ahead).
3. evony isn't concerned about bots, in fact they count on them. bots give them a scapegoat for inserting captchas.
4. evony doesn't care at all about how much you whine or gripe. They know that a large majority of players will simply move to the new server so that the cycle of spending can repeat itself.