i think all anyone really wants is some basics answers,let us know there was some complications with the hardware and that your working to get it fixed,everyone is frustrated,and just wants to play on the server they have invested time and for some money into.we don't want excuses saying we the customers are the problem;that's the reason everyone is on here complaining,no answers and putting blame on your customers and players.and honestly if i hadnt met some awesome players in my alliance,i would just up and leave.