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Thread: Is your account protected?

  1. #1
    Join Date
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    Default Is your account protected?

    Hey guys im in a bad situation and was wanting to educate everyone on it so it doesnt happen to anyone else.

    I started on s166 and spent 95$. I was farming 5s out the gate on day 2. Everything was going awesome, I just got to upgrade my title to baron (this was on the 10th of Aug) and was in the process of capping another players main city for my 3rd city, when all of a sudden another computer logged into my account.

    I obviously freaked out since I have never given my log in info to anyone. My first choice was to log back in, which I was able to do. I then went straight to change my PW and was able to do so, so I thought everything was ok. But then a few mins later it hapaend again. This time I was not able to log back into the account.

    My next option was to reset the PW, so i requested the reset password link, and when I clicked on it from my email and chose a new PW and pressed enter, it gave me a error to try again later. OH

    Right then I emailed accountadmin@evony.com to report my account being hacked into and me not being able to reset the PW. I got a response within an hr asking if I had put the secondary email on the account. I had no idea there could be a secondary email on an account, so I told them I did not and didnt know who did.

    To make a long story short, and to keep this from just being hate spam for evony support.................

    This is the lesson you need to take from this.

    You need to add your own secondary email to your accounts. If it gets hacked and someone adds their own. Not much you can do at this point.

    Head my warnings before you lose money in this game too.
    Quote Originally Posted by acer5200 View Post
    And yes, I'm a beautiful pink princessFeel free to quote me on that like I know you will.
    Quote Originally Posted by teatotal View Post
    you should always believe me im a man and as a man i can not lie its actualy impossible ....

  2. #2

    Default

    Sorry dude, hope you get back your account without any damages.

  3. #3
    Join Date
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    Default

    This isn't correct.

    If you explain the situation of someone adding a secondary, and can prove the payments made on the account (date, amount, payment method etc), Evony will reset the password for you and remove the secondary. I've seen this work.
    I don't believe in thinking before I speak
    I prefer to be just as surprised as everyone else by what I say

  4. #4
    Join Date
    Apr 2010
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    Default

    that's not cool......

    I've seen the secondary email option but did not think it was important so never bothered, after your little story though I have since inputted one.

    As a little after thought I think it a little strange for evony to take these kind of precautions when they say that the only way your account can be hacked is if you share your login details........something they not telling us me thinks?????????

    YNWA

    RETIRED
    XxGamblexX aka RedEyeJedi
    S137 ~ SS54 ~ NA13 ~ NA21 ~ CA1

  5. #5

    Default

    I'm tempted to mention the censored "c" word, but I'd likely get another "vacation" from the forum.

    Quote Originally Posted by Gamble View Post
    As a little after thought I think it a little strange to take these kind of precautions when they say that the only way your account can be hacked is if you share your login details........something they not telling us me thinks?????????
    People shouldn't download bot software which emails their login details to a hacker's mail drop....
    Last edited by TentPig; 08-13-2012 at 07:59 PM.

  6. #6
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    Default

    i can see that tentpig but whenever you input your email address anywhere on the internet you are leaving yourself open in one way or another. my hotmail got hacked once and started sending mails to everyone in my address list. I changed the password and its been ok since. My point being that Evony are not willing to come out and say that "its possible" to get hacked because they will simply leave themselves open for massive charge backs, law suits. rather they much prefer to play dumb and blame the player for bending the rules and getting him/herself in the mess in the first place. I have always been a bit of a skeptic myself believing that in nearly all cases it was the players fault but my opinion is starting to shift.

    YNWA

    RETIRED
    XxGamblexX aka RedEyeJedi
    S137 ~ SS54 ~ NA13 ~ NA21 ~ CA1

  7. #7
    Join Date
    Mar 2010
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    Default

    Quote Originally Posted by whinebaby View Post
    Sorry dude, hope you get back your account without any damages.
    Thanks
    Quote Originally Posted by Khalee View Post
    This isn't correct.

    If you explain the situation of someone adding a secondary, and can prove the payments made on the account (date, amount, payment method etc), Evony will reset the password for you and remove the secondary. I've seen this work.
    Heres whats going on now, they asked if i put the secondary email on the account, i told them no and could prove payments and all that. They sent me a specified link to reset my pw and it worked. when i logged on i checked the secondary email and it was still there and the security code was not the one i set in place, so i could not remove it myself. that was this morning, and as of now i dont have control of the account again.

    While i did have control of it, i logged into s166 and was looking at all my stuff. He had moved my citied (which i spent money for adv. ports to get where i wanted them) made stupid attacks, ruined my name with crappy trash talk , claimed to be dawnseeker doing reports on cheaters, quit muiltiple alliances, messed with my techs which were set specifically to hit 10s with cav later for power lvling my hero, used lots of my items.

    Quote Originally Posted by Gamble View Post
    that's not cool......

    I've seen the secondary email option but did not think it was important so never bothered, after your little story though I have since inputted one.

    As a little after thought I think it a little strange for evony to take these kind of precautions when they say that the only way your account can be hacked is if you share your login details........something they not telling us me thinks?????????
    i agree, but also think evony should promt you to put in a secondary email just as they promt you to put in a security code.

    Quote Originally Posted by TentPig View Post
    I'm tempted to mention the censored "c" word, but I'd likely get another "vacation" from the forum.



    People shouldn't download bot software which emails their login details to a hacker's mail drop....
    not sure what your trying to tell me or others here. looks like you may be accusing me of botting? not sure though.

    Quote Originally Posted by Gamble View Post
    i can see that tentpig but whenever you input your email address anywhere on the internet you are leaving yourself open in one way or another. my hotmail got hacked once and started sending mails to everyone in my address list. I changed the password and its been ok since. My point being that Evony are not willing to come out and say that "its possible" to get hacked because they will simply leave themselves open for massive charge backs, law suits. rather they much prefer to play dumb and blame the player for bending the rules and getting him/herself in the mess in the first place. I have always been a bit of a skeptic myself believing that in nearly all cases it was the players fault but my opinion is starting to shift.
    Im still trying to have them remove the secondary email or at least reset my security code so i can do it myself.



    And to everyone, im only buthurt about this cause i have nearly 100$ tied up in this server and i spent it on day one to get an edge on other players............i have now lost that edge. But still working on the situation. But my specific situation isnt why i made this. I wanted to educate everyone on the importance on the secondary email and how you can get locked out of your account if someone hacks into your account and puts one on it for you, or even if you share your log in and your buddy puts one on it for you.
    Quote Originally Posted by acer5200 View Post
    And yes, I'm a beautiful pink princessFeel free to quote me on that like I know you will.
    Quote Originally Posted by teatotal View Post
    you should always believe me im a man and as a man i can not lie its actualy impossible ....

  8. #8
    Join Date
    Mar 2010
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    I live on 155, closer than you think
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    Default

    Quote Originally Posted by husasa0 View Post
    I've seen the secondary email option but did not think it was important so never bothered
    If someone was able to gain access to your account and decided to add their own email as your second, you could be in a world of hurt.

    The end result of my situation was......

    1. evony would not remove the secondary email
    2. evony would not reset my security code (the thief changed it on me) for me to remove the email myself.
    3. evony would not refund my money that i spent on the server.
    4. I filed a dispute with my bank to get my money back and the account has since been banned. I most likely will never spend again due to evonys lack of respect for their paying customers. I dont think i was asking for alot, do you guys? I mean all they had to do was reset my security code and i could have took care of the rest.
    Last edited by BertandErine; 08-24-2012 at 07:45 AM.
    Quote Originally Posted by acer5200 View Post
    And yes, I'm a beautiful pink princessFeel free to quote me on that like I know you will.
    Quote Originally Posted by teatotal View Post
    you should always believe me im a man and as a man i can not lie its actualy impossible ....

  9. #9
    Join Date
    Apr 2011
    Location
    Miami(North Cuba Lol)
    Posts
    1,166

    Default

    OMG my account is not protected....nvm i dont have an account lol

  10. #10

    Default

    Quote Originally Posted by Khalee View Post
    This isn't correct.

    If you explain the situation of someone adding a secondary, and can prove the payments made on the account (date, amount, payment method etc), Evony will reset the password for you and remove the secondary. I've seen this work.
    They may do things differently with different people, but all that was needed when I had an issue was primary e-mail verification. It did take several days of holiday that I had to pay for, but eventually they scrubbed my account of everything but the primary e-mail. I feel like this process was not handled promptly, but rather professionally.

    Just be warned though, if you have ANY ISSUE WHATSOEVER again they will basically shut down your account with no room for appeal. At least that was my experience. So make sure to find out what your problem was and not have it again. My first experience with them was positive, my second experience... let's just say I don't play anymore and for good reason.

    Two additional things:
    - One hour is not common. It took them 6 hours for me and 2-3 for a friend.
    - You can get around this by putting your account in holiday. For those that don't know, once you go into holiday you are unable to login for a minimum of 24 hours (charged for 48).
    Last edited by ahiromu; 08-24-2012 at 07:30 PM.

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