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Thread: Server issues and fairness

  1. #1

    Default Server issues and fairness

    This post is not only regarding the outage today, but relates to all the years of issues.

    Every time I coin, I regret it bitterly and promise myself I won't again due to Evony's poor service, yet sadly do. However the frequency of my coining is dropping. After a three month coining sabbatical, slipping two days ago, I think I'm finally cured. I have just wasted money for a non-existent advantage. Why?

    Today I managed to to get back on the one server I play on, not the other after a second daily (oxymoron) maintenance . As for the one I cant, other players can. A team mate that can't is getting waxed. My coining advantage dictates that I should be able to advance port to assist etc. Yet I can't to to Evony technical issues.

    These unfair one sided fights have been part and parcel of Evony's history for years now where Evony's ongoing service issues unevenly and unfairly disadvantage their own player base.

    Can somebody at Evony explain why, after all these years of these ongoing issues (no exaggeration), these issues have not been fixed? How do you recompense your players for this. A day's free food if everyone really gets upset? Whoopee. You don't need food if a player that could get on killed all your troops or worse while you were cussing the spinning globe.

    What about the outage on 1the 1st of Jan? Not even an ingame mail of apology was even forthcoming?

    As for the forums - they themselves were down at a stage, just like it was a while ago, with a database error.


    If, heaven forbid, you become aware of issues - block all access as to not create the unfair situation where those that have logged can happily destroy the unlucky player that can't log in.

    Ensure that players thus far unfairly disadvantaged get recompensed and the issues are evaluated by competent staff that actually are literate and understand the game. I sadly have excellent first hand experience in this regard going back to server 161.

    If it was truly "Free forever" (which each player will tell you is not necessarily true) how would Evony survive.

    Now please Evony, fix your technical issues conclusively for once and for all. We are already in the year 2013 and the technology used for this game is not dark science anymore. If you can't resolve these issues in-house, knowledgeable consultants are available.

    Also please become more client focused.

    One of your paying clients.

    ----------------------
    I appreciate this forum is Evony's I have no freedom of expression here. But
    - I do have the right to post certain extracts from these very same forums on another public website under the fair use exclusions in US copyright laws,
    - I have the right to start mass player action.
    - All those that feel as I do have a free choice to escalate issues to the regulatory authorities under certain laws since financial consideration is involved.

  2. #2
    Join Date
    Sep 2012
    Location
    Norn Iron
    Posts
    345

    Default

    Very well put.

    Evony...this is not good enough.

    *to do ...think of something funny and clever as a signature.

  3. #3

    Default

    well said!

  4. #4

    Default

    it must be related to the login authorisation server
    is it a coincidence that this outage happens every time a new server is launched??

    as the OP said, server technology isn't really incomprehensible science
    hire a few good technicians... and this wouldn't be happening

    what-the-hell, maybe evony should hire one of the known botters

  5. #5

    Default

    oh, one more thing
    some sort of explanation like what Thalin posted that day would be appreciated

    not much sense in keeping everyone in the dark

  6. #6

    Default

    i totally agree with macquari, this has beyond a nuisance now it has become theft by evony in not resolving these problems, i spend money on my account on a regular basis but end up spending it on amulets to try and get food as the server is down so often that i am unable to farm. although i am retired and can spend more time on evony than most, i do have a small partime job which resulted today in being unable to farm for 4 hours before i went to work. I now feel that this came is no longer playable and will start looking for something else to do and spend my money on

  7. #7

    Default

    Quote Originally Posted by macquari View Post
    This post is not only regarding the outage today, but relates to all the years of issues.

    Every time I coin, I regret it bitterly and promise myself I won't again due to Evony's poor service, yet sadly do. However the frequency of my coining is dropping. After a three month coining sabbatical, slipping two days ago, I think I'm finally cured. I have just wasted money for a non-existent advantage. Why?

    Today I managed to to get back on the one server I play on, not the other after a second daily (oxymoron) maintenance . As for the one I cant, other players can. A team mate that can't is getting waxed. My coining advantage dictates that I should be able to advance port to assist etc. Yet I can't to to Evony technical issues.

    These unfair one sided fights have been part and parcel of Evony's history for years now where Evony's ongoing service issues unevenly and unfairly disadvantage their own player base.

    Can somebody at Evony explain why, after all these years of these ongoing issues (no exaggeration), these issues have not been fixed? How do you recompense your players for this. A day's free food if everyone really gets upset? Whoopee. You don't need food if a player that could get on killed all your troops or worse while you were cussing the spinning globe.

    What about the outage on 1the 1st of Jan? Not even an ingame mail of apology was even forthcoming?

    As for the forums - they themselves were down at a stage, just like it was a while ago, with a database error.


    If, heaven forbid, you become aware of issues - block all access as to not create the unfair situation where those that have logged can happily destroy the unlucky player that can't log in.

    Ensure that players thus far unfairly disadvantaged get recompensed and the issues are evaluated by competent staff that actually are literate and understand the game. I sadly have excellent first hand experience in this regard going back to server 161.

    If it was truly "Free forever" (which each player will tell you is not necessarily true) how would Evony survive.

    Now please Evony, fix your technical issues conclusively for once and for all. We are already in the year 2013 and the technology used for this game is not dark science anymore. If you can't resolve these issues in-house, knowledgeable consultants are available.

    Also please become more client focused.

    One of your paying clients.

    ----------------------
    I appreciate this forum is Evony's I have no freedom of expression here. But
    - I do have the right to post certain extracts from these very same forums on another public website under the fair use exclusions in US copyright laws,
    - I have the right to start mass player action.
    - All those that feel as I do have a free choice to escalate issues to the regulatory authorities under certain laws since financial consideration is involved.


    Agreed, I dont coin that often (maybe 2 times a year). These repeated outages, and mostly (not always) incompetent support staff only confirm my reluctance to spend more. I feel that the support is poor as no one person can be held accountable for bad, incomplete, or lack of information regarding issues, if however someone could be gotten hold of by phone or dragged over a desk I think that the support would be improved.

    The only good side to this is that there are many similar games popping up on the internet which inevitably will draw evonies customer base away especially if they run more reliable servers or at the very least provide more feedback to its customers on issues they may have.

  8. #8

    Default

    Evony relies too heavily on virtualization and desperately needs to consolidate virtual servers ("worlds") to reduce the strain on physical servers of hosting so many virtual hosts.

  9. #9

    Default

    Quote Originally Posted by TentPig View Post
    Evony relies too heavily on virtualization and desperately needs to consolidate virtual servers ("worlds") to reduce the strain on physical servers of hosting so many virtual hosts.
    true that! and since players are already begging for it anyways there would probably even be minimal complaining

  10. #10
    Join Date
    Dec 2009
    Location
    Romagna
    Posts
    197

    Default

    I know for me, one thing that would alleviate a lot of the stress would be a simple word from the Powers that Be that they are in fact AWARE of the situation. When the servers are down and there is absolutely no word anywhere (here, Facebook, twitter, feedback forum) then it makes me feel like maybe all the tech guys got the day off and it might be AWHILE before the issue is addressed.

    Awesome Siggy by ~Jade~

    The art of war is simple enough. Find out where your enemy is. Get at him as soon as you can. Strike him as hard as you can, and keep moving on.
    Ulysses S. Grant (1822 - 1885)

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