
Originally Posted by
-scar-
Thats the problem, the response he got was - Unfortunately, the result you see now on Evony World ca1 will be the final result and irreversible.
So basically he got his account wiped out in the merge and absolutely no-one from Evony has done anything to make restitution to him for this.
And more people seem to be saying the very same thing on social platforms - server merges, lost accounts, nothing done to rectify it.
It all goes to reinforce the wider belief that any problems caused arent dealt with or compensated.
No doubt i'll get yet another infraction / warning for the post as it's raising genuine concerns that you won't want to read. I'm sure the information coming down from the directors is that the majority have no issues and therefore the game is fine, doesnt need work on it, it's only a very small minority that have had any issues. Yet your own playing figures show continued decrease in players. We like the game, but the lag, glitches and poor CS drive more away than perhaps is realised. Where's the longevity plan, customer interaction and valued feedback to help improve the playing experience!
Your jobs a difficult one Nathan, I feel for you, I really do... but CS don't help you one bit when you say one thing here and they send a very different message to the player(s) with the problems/issues/glitches/lost accounts etc.
BTW - CS still havent responded to my own ticket regards glitched HH's.
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