Results 1 to 3 of 3

Thread: Suggestion for Evony customer service

Hybrid View

  1. #1

    Default Suggestion for Evony customer service

    Since Evony staff doesn't know how to operate their customer service, and proved themselves amateurish, it's time for us to give out advice (free of charge, ofcourse)

    Lesson number 1: Patch Notes.

    I don't care whatever reason you have to change game play, if you do, at least inform us IN GAME and on the forum. Send us a notice before the patch with intended change, date and time it will change, IN GAME so that we don't have to log in and check forum everyday it's annoying. When you have applied the patch, send us another System mail to tell us what you have changed. That is how people in US do business, and I am sure lots of other countries too.
    I am sure you guys don't have to pay for speakers to send us System Mail.

    Lesson number 2: Bug reports.

    When people report bugs, in forum or in game, please let us know that you have received them. The bug report forum is practically neglected and we have no response. If you don't have time to answer hundreds of threads a day, at least make a Confirmed Bug Issues thread and update them everyday so people will know that it is a bug and you have known. When you have confirmed bug, make a promise day and time to fix the issue. Being quiet and unresponsive is RUDE to players and customers, and to people in general.

  2. #2
    Join Date
    May 2009
    Location
    BFE IL, Middle of a dayum cornfield
    Posts
    2,443

    Default

    I hope it resides in staffing issues, but there is practically no communication from the liason(s) as well. If the liason is really busy and has a plate full, I do understand and hope in the future more staffing will help fill this gap.

    I honestly don't blame the developer end of things. I'm sure they're working around the clock.

    "Science without religion is lame, religion without science is blind" ~Einstein
    "lol well wine usually helps boost the wood"~LG
    "Today a young man on acid realized that all matter is merely energy condensed to a slow vibration, that we are all one consciousness experiencing itself subjectively, there is no such thing as death, life is only a dream, and we are the imagination of ourselves. Heres Tom with the Weather."~Bill Hicks

  3. #3

    Default

    Wait...this game actually has Customer Service? Holy crap, I guess it is just me that they ignore completely.

    [/sarcasm bot :: Off]

    But seriously..

    Note # 1...
    The latest patch was announced, in Game at least ( I don't spend a lot of time on the Forum) a full 48 hours in advance. A system mail was sent to everybody who plays, and was clearly marked " Patch Notes, 6/17". Everyone got this on 6/15.

    Note # 2...
    Can't argue with that one...refer back to my first little bit in this post, and you will see that I think that Customer Service for this game sucks on great big balls of thick nasty swamp mud. ( Ha! I bet you thought that was was going to be an X-Rated comment didn't you??? Get your mind out of the gutter!)
    This will be a running tab on server 27...

    Counter stopped at 250K Prestige : Reason, account still stuck at knight, after 25,560 attacks on valleys. Account abandoned.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •