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Suggestion for Evony customer service
Since Evony staff doesn't know how to operate their customer service, and proved themselves amateurish, it's time for us to give out advice (free of charge, ofcourse)
Lesson number 1: Patch Notes.
I don't care whatever reason you have to change game play, if you do, at least inform us IN GAME and on the forum. Send us a notice before the patch with intended change, date and time it will change, IN GAME so that we don't have to log in and check forum everyday it's annoying. When you have applied the patch, send us another System mail to tell us what you have changed. That is how people in US do business, and I am sure lots of other countries too.
I am sure you guys don't have to pay for speakers to send us System Mail.
Lesson number 2: Bug reports.
When people report bugs, in forum or in game, please let us know that you have received them. The bug report forum is practically neglected and we have no response. If you don't have time to answer hundreds of threads a day, at least make a Confirmed Bug Issues thread and update them everyday so people will know that it is a bug and you have known. When you have confirmed bug, make a promise day and time to fix the issue. Being quiet and unresponsive is RUDE to players and customers, and to people in general.
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