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Thread: Customer Support is EXTREAMLY POOR and the game is broken

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  1. #1
    Join Date
    Jun 2009
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    Default Customer Support is EXTREAMLY POOR and the game is broken

    Whats the point of having an email setup to contact customer service if they are just going to ignore you?

    I have sent TWO emails to the main website, and submitted an in game bug report with no answer. I had made a $30 purchase during the very first promotion that gave you a medal box and it never let me claim it. Never received an answer of any kind.

    After this I had a bug that caused my 120 INT hero that i had won off the wheel (which at the time i lost him it was early in the server and he was one of the top 25 int heroes on the server) with coins I paid for just completely vanish into thin air along with all of the cavalry escorting him. For this problem I submitted an email, in game bug report, and posted in the bug reports forum. ALL OF THEM IGNORED, NO ANSWER.

    And then finally the game is incredibly unbalanced in favor of the defender and it's impossible to capture a town when the defending player is online.

    Spent 4-5 hours sending cav raids to lower a players loyalty just to watch them put up a truce when they were at less then 5 loyalty. The ability to comfort when being raided + the ability to teleport or truce at a seconds notice is just way too powerful and unbalancing. This is a war game remove the stupid truce item and put a 12-24 hour delay on teleporting.

    Anyway it doesn't matter because I'm done with this game. Poor customer service and broken game mechanics... this game could be so much more...
    Last edited by NegativeZero; 06-20-2009 at 10:03 PM.
    ~SiN~

  2. #2
    Join Date
    May 2009
    Location
    Terra, Sol
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    61

    Default

    NegativeXero > NegativeZero

    Just sayin'


    Anyways, yes, their customer service is about the worst I've ever seen in any service I've ever used. Is it so hard to get a live human being for support?

    I never thought anyone could be worse then XM/Sirius Satellite Radio, but Evony definitely takes the cake.


    Hell, even just this morning, I've already encountered three new bugs that weren't there just hours ago... and it only seems to get worse over time.

    Luckily my bank has agreed with me and has already charged back the money back from Paypal, since they won't refund it.
    Last edited by NegativeX; 06-20-2009 at 11:27 AM.
    NegativeX | S10 | USMC

    Semper Fi -

  3. #3
    Join Date
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    Default

    basking in the negative evony posts ITT

  4. #4
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    Quote Originally Posted by Nesterus View Post
    basking in the negative evony posts ITT

    hahaha....
    NegativeX | S10 | USMC

    Semper Fi -

  5. #5
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    Quote Originally Posted by Nesterus View Post
    basking in the negative evony posts ITT
    That's pretty much what the forums are these days.

  6. #6
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    Quote Originally Posted by Valin View Post
    That's pretty much what the forums are these days.
    that and the rainegirl circlejerk

  7. #7

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    Quote Originally Posted by Nesterus View Post
    that and the rainegirl circlejerk
    One would want to watch getting KemPeedOn by raingutter.

  8. #8

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    I couldn't enter a Valley to recall my troops and I was losing 200k food/hr. So I sent a bug report in saying "I clicked on the valley and clicked enter then it freezes and doesn't do anything, I can't recall my troops."

    The evony rep says, "Try clicking on the valley and click enter, at this point you will see the recall option."

    I facepalmed to that.

    Point being, maybe getting hasty responses to your problems won't solve the whole issue. This company is lacking certain things, plain and simple.

  9. #9
    Join Date
    May 2009
    Location
    Columbia, SC
    Posts
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    Quote Originally Posted by *jaykub* View Post
    I couldn't enter a Valley to recall my troops and I was losing 200k food/hr. So I sent a bug report in saying "I clicked on the valley and clicked enter then it freezes and doesn't do anything, I can't recall my troops."

    The evony rep says, "Try clicking on the valley and click enter, at this point you will see the recall option."

    I facepalmed to that.

    Point being, maybe getting hasty responses to your problems won't solve the whole issue. This company is lacking certain things, plain and simple.
    Try recalling through the feasting hall. If that doesn't work, then try abandoning the valley in the TH.

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