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Thread: The REAL reason why customer support is so unresponsive.

  1. #1
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    Default The REAL reason why customer support is so unresponsive.

    I'm an alliance leader on a top alliance and every time I wake up I recieve anywhere between 10-20 mail... and I swear to god 80-90% of it is the most unintelligible garbage I have I have ever heard.

    Its full of mail of people asking basic questions like where we are located... when I have cleared stated on my alliance info where we are located... or a member asking why he was removed and transferred when I have already sent a detailed mail to the person stating exactly the reasons why he was transferred.

    And that's just the easy part... now I have to get the part of my mail of people who type in ALL CAPS... and people spamming me with mail asking why they're being attacked... even when our alliances are hostile...

    After a few weeks or so, I've learned to be unresponsive to most my mail... yet some ppl still spam especially the guys that type in ALL CAPS... they must of been conditioned that ALL CAPS always gets a response or something... grrrr.

    Anyways I have concluded simply that the average evony player is simply FAIL... I mean seriously all you have to do is stare at world chat for only a few minutes to conclude this... lets just say in the earlier days of my alliance, I had to filter through world chat for HOURS in order to spot potential recruits and it was the most demanding experience I've ever had in trying to maintain my sanity.

    If I worked for customer support... I would probably ignore 99% of players in a futile attempt to avoid the nuthouse.

    Anyways this is my theory on why constumer support is bad... because out of every 1 or 2 intelligent and legit inputs, they are literally drowned by thousands of useless other ones... I've seen someone write in world chat that he sent in a bug report of not being able to build a second city... then I checked and noticed he was a civilian.

    sry for the rant... it gets annoying to wake up to this garbage every. single. f...ricken. day.

  2. #2
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    Quote Originally Posted by Andante View Post
    I'm an alliance leader on a top alliance and every time I wake up I recieve anywhere between 10-20 mail... and I swear to god 80-90% of it is the most unintelligible garbage I have I have ever heard.

    Its full of mail of people asking basic questions like where we are located... when I have cleared stated on my alliance info where we are located... or a member asking why he was removed and transferred when I have already sent a detailed mail to the person stating exactly the reasons why he was transferred.

    And that's just the easy part... now I have to get the part of my mail of people who type in ALL CAPS... and people spamming me with mail asking why they're being attacked... even when our alliances are hostile...

    After a few weeks or so, I've learned to be unresponsive to most my mail... yet some ppl still spam especially the guys that type in ALL CAPS... they must of been conditioned that ALL CAPS always gets a response or something... grrrr.

    Anyways I have concluded simply that the average evony player is simply FAIL... I mean seriously all you have to do is stare at world chat for only a few minutes to conclude this... lets just say in the earlier days of my alliance, I had to filter through world chat for HOURS in order to spot potential recruits and it was the most demanding experience I've ever had in trying to maintain my sanity.

    If I worked for customer support... I would probably ignore 99% of players in a futile attempt to avoid the nuthouse.

    Anyways this is my theory on why constumer support is bad... because out of every 1 or 2 intelligent and legit inputs, they are literally drowned by thousands of useless other ones... I've seen someone write in world chat that he sent in a bug report of not being able to build a second city... then I checked and noticed he was a civilian.

    sry for the rant... it gets annoying to wake up to this garbage every. single. f...ricken. day.
    I do have to admit, the players in-game can be very annoying because they're new and all. But, thats why I signed up to the Forums because most people on it are mature.

    If your ever getting stressed out by players just click on there name and click the ignore button. This should block communications from that member to you.

    vBobLing
    I have a new motto! It makes me Lulz!

    Ehem...!

    'You sir, FAIL'.
    Its been used a million times, but its mine nao!

  3. #3
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    Ok, I want to make sure I have this right.
    The reason customer service is unresponsive is because people are stupid?
    I agree.

  4. #4
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    there is no option to ignore mail... and I don't have clairvoyance to predict who's going to be the next person to send me annoying garbage mail.

    BTW the delete mail option needs to get fixed, I have 111 pages of mail atm... which means I'm receiving 111 mail per day on average... would be nice if I can delete 90% of the junk...

  5. #5

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    I do agree, Adante. Alot of the gravitation to this game isn't from genre. It's from one word and that word being free. Between blatant covertisement like "how I buy cents" (like anyone with money doesn't know) to How do I make troops? It's false hope for the game makers when a server fills up in 8 hours, with prestige 0 cities, flag named flag, city name is city name. People who had no desire to play evony, never planned to even as much as fail at it. They fill space.

    The game is swamped with, I won't say noobs. It is swamped with kids that can't be marketed to, can't be intergrated becuse you don't have the time to mommy them through building and upgrading each building only to have them get ADD and quit anyway and at the same time, keep up with the powergrinders that will dominate you given the chance.

    Its the downside to 'free'. You bring in so many unrelated elements.

  6. #6
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    this thread wasnt locked because he called the players idiots instead of the mods devs and what ever lol
    so lame

  7. #7

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    Quote Originally Posted by Andante View Post
    Anyways I have concluded simply that the average evony player is simply FAIL... I mean seriously all you have to do is stare at world chat for only a few minutes to conclude this...
    I hate to say this, but I agree.

    I am currently not in an alliance, but every day I get up to a dozen emails asking me to join an alliance. The vast majority of these emails:

    • Don't even mention the NAME of the alliance that they'd like me to join, so I have to check the alliance membership of the email's sender. If you send me an email asking me to join your crap alliance, but you don't even mention the alliance's name, then you're retarded and, no, I'm not going to join your crap alliance. I'm not even going to respond to you.
    • Are NOT written in English, but some unintelligible retard-speak. ("Timmay! TIMMAY!")
    • Written in a completely inappropriate tone - you're the one asking me to join your mediocre crap alliance, I'm not asking you.


    Thankfully, I have received intelligent correspondence from some players, and I have good relationships with those people. But those precious few don't change the fact that a lot of the players are idiots. Not "noobs," because everyone is a noob at some point and being a noob is a temporary state - a lot of these people are just idiots.
    Last edited by EvNoob; 06-23-2009 at 01:09 PM.

  8. #8
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    Quote Originally Posted by Stulcan View Post
    this thread wasnt locked because he called the players idiots instead of the mods devs and what ever lol
    so lame
    No its because what i say is true... I dare you to read all of world chat for 2-3 hours when a new server begins...

  9. #9

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    what you said at top is true to the most part. so im with ya Adante

  10. #10
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    I completely agree with you. You are 100% correct. Even though you completely misunderstood what I said.
    It is perfectly alright for you to disrespect 80-90 percent of the players on here, as long as you don't disrespect a mod or dev.
    The only reason your thread wasn't locked when they just locked 20 other threads.

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