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A player's last city can't be conquered. And it sounds like your hero was captured.
Your troops were likely not defeated by "nothing" per se, but might have failed to get past the city walls within 100 rounds (they have to deal damage to the wall equal to its durability in order to plunder/conquer the city). You can tell if this was the case if the battle lasted 100 rounds and ended with your defeat.
If your hero was captured during a battle that was just a failed attempt of a wall breach, that's probably an unintended effect, since your army was intact and no one was there to capture your hero. You could try mentioning it in the bug reports forum unless it's already mentioned there (do make sure that really was what happened, though).
The troop disappearance thing, I'm not so sure about. It might have to do with the hero being captured.
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