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Thread: Customer support is really bad

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  1. #1

    Default Customer support is really bad

    I won a multi-unit item days ago off the wheel, nothing too good to write home about, but still its mine. But upon checking my item list it was not there even after down time the next day. So I wrote customer support a polite message with all the necessary details. They sent back an automated response saying someone will get back to me in 48 hours. Seven days passed, haven't heard a bit from them so I replied to their mail asking for an update. Immediately I got another canned response saying they will contact me in 48 hours. Another seven days passed, not a word. I sent a second follow up message, got the same thing. It has been ten days since then. I am honestly not expecting to get what I won that day. But it is a very irresponsible way to do business. If they can't, or won't, fix it, at least send me a message saying they are too busy and I would have at least understood they are too busy.

  2. #2

    Default

    They don't listen to anyone; your last hope is Swansea.

    do u even lift 1v1 il rek u


  3. #3

    Default

    The game is very new, they have much more important things to work on, but still, its not polite to just leave you hanging. Chances are you wont get your item.

  4. #4
    Join Date
    May 2009
    Location
    Australia
    Posts
    4,521

    Default

    Quote Originally Posted by kingnerdy View Post
    The game is very new, they have much more important things to work on, but still, its not polite to just leave you hanging. Chances are you wont get your item.
    No. this game is getting very old and in fact it is starting to go past it's use-by date. There has never been any customer service, just the automated replies.
    PEACE

  5. #5
    Join Date
    Jul 2009
    Location
    Rhode Island
    Posts
    21

    Default

    The game being new is no excuse for a shoddy presentation and inadequate customer service for the astronomically large traffic flow due to the nigh whole internet being flooded with EvonyBreasts.

    In short, they should have thought of what would happen before they went and shot for every adolescent and their dog join evony with hopes of getting off.

  6. #6

    Default

    Quote Originally Posted by CygnusAeternus View Post
    In short, they should have thought of what would happen before they went and shot for every adolescent and their dog join evony with hopes of getting off.
    You must be new here.
    Quote Originally Posted by BBQ_Sauce View Post
    Less QQ more PewPew
    Quote Originally Posted by Evony Nubs
    I started playing SimCity, and a war broke out. What gives?
    Used to play Server 3, Charger Alliance.


  7. #7
    Join Date
    Jul 2009
    Location
    Rhode Island
    Posts
    21

    Default

    Quote Originally Posted by CHiH View Post
    You must be new here.
    I am, with my whole post count being below 50, how could you guess?

  8. #8

    Default

    Quote Originally Posted by CygnusAeternus View Post
    I am, with my whole post count being below 50, how could you guess?
    Guess I forgot the [sarcasm] tags, sorry bud
    Quote Originally Posted by BBQ_Sauce View Post
    Less QQ more PewPew
    Quote Originally Posted by Evony Nubs
    I started playing SimCity, and a war broke out. What gives?
    Used to play Server 3, Charger Alliance.


  9. #9
    Join Date
    Jul 2009
    Location
    Bonnie Scotland
    Posts
    3,822

    Default

    It's a MMO....they haven't invented customer support yet.

    I swear..find me an MMO w/ customer support...I dare you...

    Quote Originally Posted by Satan
    I said before I need to be in the top 100 players or else I won't be able to defend myself.
    Quote Originally Posted by Lord Ken Deathmarr View Post
    You know, I don't understand your post sometimes ok? So I take it as a mean threat.

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