Don't get me wrong, every last MMOer alive wants customer service to be a real thing, but it jus'...well it jus' ain't gunna happen on any grand scale. Might as well ask for games to be completely free w/ no cashshop strings.
Christ, can't see why...it's not as if the HR or customer service folk do much else w/ their time, yet they can't seem to handle their only job...




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