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Thread: Wow, way to go customer service...not

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    Default Wow, way to go customer service...not

    So I have some ballista's I transit from one city to another, when poof they disappear. No message, no reports, no nothing just gone. I contact customer support explaning what happened and this is what I get back:

    Dear customer,



    Thank you for contacting Evony support center. Please read the following statement and submit the required information accordingly. The more specific the information you provide the faster we can process your request. Thanks for your cooperation in advance.



    Login Problem,

    You are supposed to try the following steps to connect the game server:



    Step 1: Visit the official Forum (http://bbs.evony.com/index.php) or the login page (www.evony.com) to check the status of game servers. If the servers are indicated as being unavailable, please try your connection again at a later time. This is our scheduled time table for server maintenance. Server 1: 3:00 CST Server 2: 3:30 CST Server 3: 4:00 CST Server 4: 4:30 CST Server 5: 5:00 CST Server 6: 3:15CST(Central Standard Time).



    Step 2:Security software such as firewalls and security hardware such as routers are designed specifically to control your computer's incoming and outgoing connections. You may need to set up these security features to allow access to the game servers. If these are not set up correctly, the firewall or router may prevent you from connecting to the game server.



    Step 3: Clear up your Temporary Internet Files and Cookies, close your browser and try again. Sometimes choose another browser works as well.



    Account Problem,

    Step 1: You can add noreply@mail.evony.com to your white list, and recover your password at http://user.evony.com/?PageModule=ForgetPassword



    Step 2

    Make sure the login email address is correspondent to the one you registered. If you forget or mis-spelled your user name, please provide us with the following information,

    Server: the server you were playing, eg. Live Server 1 or Live Server 2.

    Username: Your registered email address

    Lord Name: Your in-game lord name

    Number of Cities: The number of your cities in total




    Best regards


    Evony Customer Support.,

    Not even close to what I asked about, between this crap and network connection server boots constantly I have about had it.
    Last edited by Ashac; 08-03-2009 at 10:52 PM.

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