Page 1 of 4 123 ... LastLast
Results 1 to 10 of 34

Thread: Compensation

Hybrid View

  1. #1

    Default Compensation

    Evony Community,

    Today we experienced a critical downtime of over 3.5 hours with all servers and the main website being unavailable and then some issues with the forums. We understand that this has made many of our great players frustrated and disappointed. We’re disappointed too.

    Evony is a small independent online game developer and publisher, a small business which has grown exponentially due to the great community of players we have. Today’s downtime was caused by an error from our hosting partner, The Planet. This has placed us in a very difficult situation in trying to address and fix the errors; however within a few hours we were able to get all servers back online.

    As we’re a small company, when problems like this arise, it affects us very deeply. We’d like to take this opportunity though to try and make something good out of it by offering a token of goodwill to all players. We are releasing to all players a Compensation Pack consisting of 10 Amulets and 100 cents, FREE. While we cannot make up for the issue that The Planet has caused, we do hope you accept our apologies and gift and still continue enjoying the game.

    Please allow us 3 business days to send out this pack to all accounts. Accounts must have been created before today in order to obtain the pack. You will be able to claim the Compensation Pack in the left hand corner in the game.

    Best Regards,

    Evony Team




    What id like to know is when it says today does it mean before the crash

  2. #2

    Default

    Yes. Accounts created before the crash.

  3. #3

    Default

    Thanks
    Good to know your looking after your players

  4. #4

    Default

    many thanks to the evony team

  5. #5

    Default

    thanks for money

  6. #6
    Join Date
    Jun 2009
    Location
    right here watching and waiting patiently
    Posts
    23

    Default

    Nice work Evony (just as long as the compensation actually shows)
    vast improvement from the early days ..slap on the back all round for a change
    He only earns his freedom and his life Who takes them every day by storm

  7. #7

    Default comp package

    Agree with all....THANK YOU Evony

  8. #8

    Default

    Like others a re saying, this is a turn around compared to past experiences. for now this is more than just a step in the right direction this time in terms of nailing this customer service problem, keep it up.
    And thanks for offering the compensation package

  9. #9

    Default

    I actually missed the down time, even though from what I have heard it happened during my prime playing time. I wanted to thank you guys and let you know that though unexpected and unlooked for, your gift to us is not unappreciated.
    Thank you.

  10. #10

    Default

    While I do appreciate the package, (or will when I get it) it doesn't compensate my pi$$sed off state for losing a level 10 city to someone with more money than manners while I sat there trying to log in for 3 hours!

    Something I could have done something about had I been able to log in.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •