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I agree completely with everyone else. I managed to get the rose medals I needed and the 5 honors for baron....since then getting the 10 honor medals for viscount and 5 more for general are becoming down right disgusting after spending the amount of time required to get the rose medals before that. I attack lvl 4 npcs and wait until they are fully regenerated from all 4 cities, 9-15 waves per city every hour. I have enough courage medals that 10 people in my alliance could use those for promotions but I have only found 5 honor medals in the month or two since becoming baron. It is so obvious that Evony only cares about a quick buck from new players and doesn't care to keep people around for the long term.
Their ad campaigns along with the insanely low medal drop rates and the complete lack of customer service prove all of the above. I bought the $5 package last week, have yet to even receive an e-mail confirmation to my 4 or 5 "contact us" responses, the messages I've sent to moderators have gone without a response, and my posts to the correct threads in the forums have also gone without a response. I look forward to when someone files a class action law suit, as I will jump on that band wagon even if I only get 10 cents out of it.
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