View Poll Results: How was your technical support ticket handled by UMGE?

Voters
17. You may not vote on this poll
  • None - there have been no reply to any of my inquiry other than an automated response

    15 88.24%
  • Sorta - someone has responded but couldn't/wouldn't solve the problem

    1 5.88%
  • Yes - someone has responded and addressed my issue.

    1 5.88%
Results 1 to 6 of 6

Thread: Civony Technical Support

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  1. #1
    Join Date
    Apr 2009
    Posts
    72

    Default Civony Technical Support

    A simple poll : How many of you who have sent messages to Civony technical support have received a reply back that is NOT an automated reply?

  2. #2

    Default

    ZERO response from tech support on lost army and resources during server crashes. Happened to me so many times I've given up on mailing them.

  3. #3
    Join Date
    Apr 2009
    Location
    mostly in my head
    Posts
    118

    Default

    i only got a response after i emailed a 2nd time saying i hadn't gotten a response the 1st....and even then it wasn't helpful, the only thing they said was to do something that doesn't even work

  4. #4

    Default

    Twice I lost my army and loot today alone, and as usual I sent the tech support ticket and as usual, they were TOTALLY IGNORED. Never once did I ever hear back from them on any of the issues I sent even dating 3-4 weeks back.

  5. #5
    Join Date
    May 2009
    Location
    Portland, OR + Flagstaff, AZ
    Posts
    28

    Default

    I had a problem with an item that I got from Game Coins (and I've spent over 100 dollars on game coins) and haven't gotten a response from that.

    If they don't respond to the paying customers about something that they paid for, they're not responding to anyone.

    And, oh hey, look at that, I'm not giving them any more money

  6. #6

    Default

    What a surprise, I sent a test question asking about buying game coins and they replied within 20 minutes!

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