The Truth

[Dethklok]

Just so everyone has an idea of how their customer service/billing requests will be handled, I'd like to share my experiences.

Three weeks ago I made a purchase, my receipt clearly states that I purchased 250c for $5. I have not received the bonus 200 coins.

After sending in all the required information, posting here on the forums, and FINALLY PM'ing every forum moderator I could find, I have given up.

This went back and forth for 3 weeks.
Throughout this entire time frame, I have not been contacted ONE TIME.
I have not been acknowledged.
I had to reach out and PM a FORUM MODERATOR just to get a human response.

Now I am being told that they are not going to correct the issue. They feel that even though my receipt clearly states what I purchased, I have already gotten the goods/services that I have paid for. Not only is this unprofessional, but ILLEGAL. I will be filing complaints with PayPal and the BBB.

They also have no objections to the way things were handled, or the fact that the packages are incredibly misleading. Apparently they have no human emotion, and are purely driven by money. Excellent business model, I'm sure that will take them far.

The point of the story is this. Terribly company, terrible customer support (if you can even call it support), and an EXTREME LACK OF BILLING SUPPORT.

I still have not spoken directly to anyone in the billing department. My ONLY interaction with ANYONE, has been forum moderators.

My suggestion to all is this. Start PM every forum moderator you can.
It's the only way you will get a response. Even if it's a no, it's nice to be acknowledged.
Start with these, as they are the only ones who responded. Even though it took multiple attempts to establish contact.

FoxyBunny
Dawnseeker
Valkirah
JPA32
Bickyz

I cannot even begin to express how unhappy I am with this company. It blows my mind that anyone could treat people in this manner and have no objections to blatantly abusive and misleading business practices.
Especially in a "free" game, where I'm assuming they "enjoy" having paying customers. Obviously $5 is more important to them then having a paying customer base who doesn't feel ripped off.

[woody513]

Go to General Discussion.

[Edu]

It's all very bad, but this is the wrong section of the forum.

Thread will be closed shortly I expect.

[Dethklok]

Don't care. More people need to be aware of this.
They are scamming people on a daily basis and consider it a means of doing business.
Absolutely unacceptable.

[Nerevar2]

Don't care. More people need to be aware of this.
They are scamming people on a daily basis and consider it a means of doing business.
Absolutely unacceptable.

Welcome to the business world.

[Dethklok]

And you guys find this acceptable ?
You are ok with this ?

[Nerevar2]

We don't care, we don't play the game (at least I don't)

[Dethklok]

Then **** and ****.
What the hell man, stay out of other people's business.

[Nerevar2]

This is Off-Topic Discussion, everything is everyone's business! Especially if the thread contains complaining, those are the funnest.

[Dethklok]

Bump for educational purposes.