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basics
the beta issue is fine if;
1) you respond to emails or make it clear that emails are not the place to get response from.like a pop up box that says "please check support forum before sending emails."
2)sorry for the inconvenience statement not followed up by "you will be compensated from you loses.if you expect to keep paying costumers.
3)the dollar to cent coast is bad.I have only payed in because if you follow through with support and fixes you will have a game worthy of paying for.
In every business how you treat you costumers is EVER THING.how you going to act ?
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