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Well honestly I don't think it is as simple as you make it to be to fix issues like that.
Evony currently has over 11 Million users. You can't expect everything to be perfect for every single person. I simply think this is one of those times. If you are having some serious issues, i would recommend private messaging a Community Liason (The guys with Blue Names) and explaining your case to them. I will admit, Evony has had a bad reputation of poor customer service, but from what ive heard from talking with them, and seen with my own eyes, they are drastically trying to improve their customer service.
So i would say give it a shot one more time and hopefully it will be fixed for ya =]
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