I'm not sure what your false technical issue experiment was, but remember that technical and accounting issues are filtered to different places.
Our tech guys are extremely busy right now working to fix real problems, bugs and exploits. Your experiment simply adds to their work load for no good reason. I understand your frustration if you are, in fact, experiencing some real problem, but this type of behavior does not help you or anyone else and is, in fact, very counterproductive.
On top of that, an issue where people are unable to pay is, like it or not, a more important issue to the business than many other issues. This is the essence of capitalism. It is not about a paying vs. non-paying customer. Since you sent both emails, the assumption would be that both emails were from a paying customer.
The issue is that if the company is unable to generate cashflow then that obviously limits our ability to hire and pay employees and slows or stops work on all facets of the game.
We are not heartless automatons, callously ignoring our customers while we bathe in your money. We are investing countless hours, working late into the night and getting very little sleep as we work tirelessly to get all these problems corrected.
We deeply value all of our players, both paying and non-paying. We are excited to have all of you in the Evony community and it affects the devs especially to think that the players believe they don't care about the players or the game. The Evony Team has poured their heart and soul into Evony and they both want it to succeed and are doing everything in their power to see that it does.
The essence of almost all the problems is that player demand for Evony vastly exceeds our most optimistic expectations. We are working to scale up our ability to service all these customers both in and out of game, both paying and non-paying. Its a huge task.
All we can ask for in the interim is your continued patience and support and we ramp up our capacity.





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