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Thread: Customer Service.

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  1. #1
    Join Date
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    You can't phase me with your whack jutsus.
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    That's an anti-spam/advertisement feature that sometimes catches innocent posts. Moderators check it regularly, so posts that are fine are visible within hours, if not minutes.

  2. #2

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    I'm not sure what your false technical issue experiment was, but remember that technical and accounting issues are filtered to different places.

    Our tech guys are extremely busy right now working to fix real problems, bugs and exploits. Your experiment simply adds to their work load for no good reason. I understand your frustration if you are, in fact, experiencing some real problem, but this type of behavior does not help you or anyone else and is, in fact, very counterproductive.

    On top of that, an issue where people are unable to pay is, like it or not, a more important issue to the business than many other issues. This is the essence of capitalism. It is not about a paying vs. non-paying customer. Since you sent both emails, the assumption would be that both emails were from a paying customer.

    The issue is that if the company is unable to generate cashflow then that obviously limits our ability to hire and pay employees and slows or stops work on all facets of the game.

    We are not heartless automatons, callously ignoring our customers while we bathe in your money. We are investing countless hours, working late into the night and getting very little sleep as we work tirelessly to get all these problems corrected.

    We deeply value all of our players, both paying and non-paying. We are excited to have all of you in the Evony community and it affects the devs especially to think that the players believe they don't care about the players or the game. The Evony Team has poured their heart and soul into Evony and they both want it to succeed and are doing everything in their power to see that it does.

    The essence of almost all the problems is that player demand for Evony vastly exceeds our most optimistic expectations. We are working to scale up our ability to service all these customers both in and out of game, both paying and non-paying. Its a huge task.

    All we can ask for in the interim is your continued patience and support and we ramp up our capacity.
    Legendary Hero

  3. #3

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    Quote Originally Posted by Dawnseeker View Post
    On top of that, an issue where people are unable to pay is, like it or not, a more important issue to the business than many other issues.
    Sure glad an Evony representative came out and admitted that. Now, go ahead and put that Mission Statement up on your main website, and you can see whether that attitude is good or bad for business. Go ahead, I dare ya if you are so proud of, to use your own words, your "essence of capitalism". Post that and watch capitalism bite you back. Actually,I doubt you even have to do anything as many people I know are already fed up with the lag and crashes and non existent support and have already left the building. And THAT, is the opposite side of the coin of the essence of capitalism.

    Sure glad we had this all cleared up.

  4. #4

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    Quote Originally Posted by fbkiller View Post
    Sure glad an Evony representative came out and admitted that. Now, go ahead and put that Mission Statement up on your main website, and you can see whether that attitude is good or bad for business. Go ahead, I dare ya if you are so proud of, to use your own words, your "essence of capitalism". Post that and watch capitalism bite you back. Actually,I doubt you even have to do anything as many people I know are already fed up with the lag and crashes and non existent support and have already left the building. And THAT, is the opposite side of the coin of the essence of capitalism.

    Sure glad we had this all cleared up.
    Cash flow is crucial to the operation of any business. If you want to take one sentence in my statement out of context and use it to blast me when I am doing my best to be open and honest with you, that is your choice.

    Our goal remains keeping the lines of communication open.
    Legendary Hero

  5. #5

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    Quote Originally Posted by Dawnseeker View Post
    Our goal remains keeping the lines of communication open.
    You mean like how you kept lines of communication "open" when people were left in the dark for days during the medal fiasco? Or how you guys clearly "communicate" when a server will be going down and for how long? Or the way you guys "communicate" with the people who lost troops and resources whenever a server crashed? How about the way you "keep the lines of communication open" about lag, or a host of well known and documented bugs. And my personal favorite : with the people who bought stuff but never got it while support completely ignored us?

    You said and claimed one thing, but the reality of the situation refutes your words. Or was that single simple sentence taken out of context too?

  6. #6

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    Quote Originally Posted by Dawnseeker View Post
    The issue is that if the company is unable to generate cashflow then that obviously limits our ability to hire and pay employees and slows or stops work on all facets of the game.
    I have submitted my resume for multiple positions, including customer service, game designer, and several more. I would gladly volunteer rather than accept any pay, at least until Evony is successful enough. Have you considered looking for volunteer based staff? I bet some would volunteer to help. I know I would.

  7. #7
    Join Date
    Apr 2009
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    Australia
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    This thread makes me think that they have the same people that are doing customer support for gold buyers for evony support instead of some people dedicated for 'UMGE' support.

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