Quote Originally Posted by abracax View Post
Bot users get banned when they are found

Multiple accounts/accounts shared are banned after a thurough investigation

Offensive alliance/user names are contacted by admin and given the chance to change their names after they are reported.

Did you not see the mass bannings 2 weeks ago? Or the one a month before that? Or the constant complaints on the forums by players about their accounts being locked or suspended?
Nope, I didn't either.

Quote Originally Posted by Lady Gia View Post
Nope, no I didn't. I saw bunch of players who, after being suspended, admitted to using bots and were allowed to return. At least from what I saw on the forums, though I don't frequent them. I'm just asking based on what I know and have seen on my server.

Another issue is the obvious multiple accounts... when you have five players named Max1 - Max5 all in the same alliance, all who spam world chat...

I've never heard of anyone getting banned, but maybe I'm missing something. I still see that the filters and things they have set up are not working.
I witnessed the exact same thing!

Quote Originally Posted by Dawnseeker View Post
We are taking some aggressive measures to catch botters and multi-accounters. We don't publicize the methods we use, but we're actively working to catch them.

What you mean by your post is that you personally know someone you suspect of cheating that has not been banned yet. That may be true, but that does not mean that we're not working hard to catch cheaters. If you want to report someone, please contact a representative by email, but making these broad-brush accusations is inflammatory and unfair.

We have an incredibly huge job, managing a game with nearly 15 million players, none of whom are paying a subscription fee. We are working to provide the best possible gaming experience for these players on a very limited budget and sometimes that means we can't eliminate every offensive name or botter as fast as we'd like to, but we are working on it and we're doing a lot more than you suspect.

Please be patient and follow the proscribed methods for reporting suspected cheaters or name violations.
I don't really care to know what "measures" they are. I only care to see them ban like you stated in your mail they would.

KingKahuna