I have 13 Christmas packages still sitting in my inventory. The key that I purchased is now gone. I would have used it on the day it was available to use but the bug whereby the packages were missing prevented that from happening.

I also stated above that I have written to them in every possible manner I knew how to contact them with. I have received zero correspondence from them.

I know I am not the only person this has happened to. Another family member had the same thing happen.

I'm looking for some answers, not defense and people telling me how great the package was. I think it was an ok deal which is why I purchased, I just expect to get what I paid for and at the very least an answer to why I didn't. (and fix it)