Dawnseeker,
I am not here to blast you but I am truly unhappy with evony. First you force us to merge 7 servers together onto SS1. I didn't have a say in this, my alliance and likely my server did not have a say in this. We went from being a #12 alliance with 75 active members (active meaning every day or two they were online) to being #165 now with 21 members that not all are active.
This merge killed our alliance. The factors that contributed were losing all the level 10 valleys people had, the lag, the inability to log in, losing troops and cities due to the previous two items, and you put us on with people that had been playing much longer. My max attack hero is around 400 and these guys have 700+ attack heros. It is very hard to compete against this.
In addition to that you know my circumstances. I have paid evony a ton of money since I started playing a few months ago. The merge killed this game for me and my alliance. I started on a newer server to get a fair shake and simply wanted my items and coins I paid for transferred to the new server. If I had stayed on Server 21 I wouldn't have needed to do this. Evony refused. I threatened the charge backs and evony ignored my repeated emails and tickets to resolve the issue but eventually did the charge back since evony ignored the paying customer.
The result is my account was banned. I contacted your legal department and they promised as soon as I closed the charge backs my account would be restored and items transferred. Since this was all I wanted in the first place I agreed and immediately closed them. That was 6 (SIX) days ago and my account is still not unlocked. How is this taking care of the paying customer? I have sent at least 6 emails to get the status and every day am told another day without any explanation as to the problem. How is this taking care of the paying customer?
I understand there is nothing free and evony would not be here if people didn't spend money. I get it. I am in business, have owned my own business and am taking MBA courses, I understand but evony has a terrible customer service department. Evony did not acknowledge the hundreds of forum posts regarding the SS1 issues for over a week, possibly 2. This is not taking care of the paying customer.
Taking care of the customer means you coming to us and telling us there is a problem and we are working on it. It also means giving updates and projections for resolving the issues. It also means that when your people or equipment mess up you compensate them.
I stopped playing Star Wars Galaxies because of the poor customer service that Sony Online Entertainment has. I came here because a friend from there came here. My first week or so there was a server issue on server 21 that prevented us from logging in for a few hours. Evony sent a mail regarding the problem, apologized and gave out a compensation pack. That impressed me and made me want to stay. Unfortunately whoever did that must no longer be an employee because that was the one and only time I saw that level of customer service.
Yet on SS1 the problem is much more severe and is having a significant impact and no system mail apologizing, no compensation pack, nothing to make up for the headaches. Compensation packs cost you nothing, they are virtual but they mean something to the inconvenienced players.
My son lost a city, his resource stash, and 400 - 500K troops because he was being attacked and he couldn't log on to the game. He is not the only one. His story is multiplied many times across the server. What has evony done to take care of him or compensate him for his losses due to the server having issues? Nothing. That is why he quit and went to another game, that is why over 30 people in my alliance quit and that is why hundreds of people will or have quit SS1.
This merge was not wanted, the impact of 7 servers on one server was not properly researched or tested by evony and we are experiencing the effects now. Evony needs to be more on the ball apologizing for the problem, providing updates on their progress every day (it takes just a few minutes), stopping new accounts to be started on SS1, and getting compensation packages out (just take into consideration the large losses people have, I doubt 10 amulets and a truce agreement are going to cut it).
I pay for evony and I am not happy.



Bookmarks