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    Quote Originally Posted by juicyfruit View Post
    Dawnseeker,

    This is not intended to be a flame-post so please read with your open heart.

    I hope after reading this post you will realize why people are leaving this game (not due to recent suspensions).

    You speak of the creativity of your development team and their vision and you also speak about how much you care about our feedback. Forum after forum I have seen this question/suggestion both from past and present posts that troop upkeep takes too much food. In which of your responses have you indicated that our feedback is important to you? This is still an issue and frankly I have stopped paying a cent for this game.

    Half of my alliance have quit the game and more are dropping out every day because this food farming is taking too much time of our and their lives. Let alone my neighbors are in holiday mode, either gone or suspended from the game (either because they were botting to keep up with the food, or had multi-accounts trying to feed the one account).

    The way we see it, you have nothing to lose with a new server coming out everyday and your record high 10 million users you know that 1 in 5 buys coins. Your promises about Age II coming out and having issues resolved is inexcusable. You are basically saying what a car salesman says: "The New BMW 3 series will have such and such option, if you buy it you won't have to deal with the repair problems of your current 2007 BMW". This is called a rip-off. Basically, when Age II comes out, we know that any issues in the game will be resolved in the future phase of the game possible Age III.

    You claim that you cannot answer every single email that comes from users, but at least you have to respond to paying members. They are paying you to do your job. If support is so expensive, I suggest you offer that as an option for players to purchase so that issues don't go un-noticed.

    Thank you for your time.
    You say that troop upkeep takes too much food, but if it took less food, you would just make more troops. Then you would be in the exact same position you're in now, so I can only presume you would be saying that troop upkeep takes too much food.

    Upkeep is the only limiting factor we have on troop levels. If we lowered upkeep, we would have to do something else to keep you from getting more troops. Before you suggest it, infinite troops is not an option. :P

    Quote Originally Posted by neko_lord View Post
    You claimed to be listening. Clearly you are not, as I gave a 100% non-debatable analogy to how doing what was done would not be accepted if it was done based on selecting a particular race of people to treat differently.

    As was said by the OP, there is an absolute unwillingness to look at the customer's perspective. As I said to you before, I sincerely hope that when you experience a similar situation, you receive better treatment, and can reflect upon this situation more objectively.
    Do not compare server selection in a game to racism in real life. The analogy is both offensive and wrong. Let me try to make my point another way. Please explain to me what harm has come to you without mentioning any other servers, and without using any analogies. Just tell me how you've been harmed.
    Last edited by Dawnseeker; 01-28-2010 at 01:50 AM.
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